Empleos actuales relacionados con Associate Customer Success Executive - Juárez CDMX - Thomson Reuters
-
Associate Customer Success Executive
hace 1 semana
06600, Juárez, CDMX, México Thomson Reuters A tiempo completo**Associate Customer Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...
-
Associate Customer Success Executive
hace 1 semana
06600, Juárez, CDMX, México Thomson Reuters A tiempo completo**Associate Customer Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team to lead renewal and simple upsell sales motions for existing accounts and driving retention during the renewal window. **About...
-
Associate Client Executive
hace 2 días
06600, Juárez, CDMX, México Thomson Reuters A tiempo completo**Associate Client Executive** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. **About the...
-
Customer Success Specialist
hace 4 semanas
Juárez, Juárez, Chih., México Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
-
Customer Success Engineer
hace 1 semana
Juárez, Juárez, Chih., México EasyBee AI A tiempo completoAbout EasyBee AI EasyBee AI builds intelligent automation powered by generative AI, helping businesses operate with the efficiency of a beehive. Our AI agents streamline workflows, integrate with core systems, and unlock productivity across industries. We're a fast-moving, mission-driven team with deep experience in AI, enterprise systems, and startup...
-
Customer Success Director
hace 2 semanas
Ciudad de México, CDMX Backbase A tiempo completoAs a **Customer Success Director - Enterprise** at Backbase, you will play a pivotal role in deepening and expanding strategic partnerships with key enterprise customers across the region. As a trusted advisor, you'll be responsible for nurturing executive-level relationships, guiding customers through every phase of the Backbase journey, and collaborating...
-
Customer Success Account Mgmt Manager
hace 1 semana
Ciudad de México, CDMX Microsoft A tiempo completoMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success Unit team that helps customers bring together Microsoft’s world class technologies and skills, to accelerate our customers’ ambitions for...
-
Associate Client Executive II
hace 1 semana
, Juárez, CDMX, México Thomson Reuters A tiempo completo $250,000 - $500,000 al añoAssociate Client Executive IIAre you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we're looking for you.About the RoleIn this opportunity as an Associate Client Executive II, you willThis role involves working closely with customers, partners and internal...
-
Customer Success Agent
hace 1 semana
Benito Juárez, México TechTrex Inc.KioSoft Technologies LLC A tiempo completo**Company**: KioSoft Technologies LLC **_ Please submit resumes in English_** **Key Responsibilities**: - Technical Expertise: Develop a deep understanding of KioSoft’s products, their capabilities, and their limitations. - Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their success and...
-
Customer Success Specialist
hace 13 horas
Benito Juárez, México TechTrex Inc.KioSoft Technologies LLC A tiempo completo**Company**: KioSoft Technologies LLC**_ Please submit resumes in English_****Key Responsibilities**:- Technical Expertise: Develop a deep understanding of KioSoft’s products, their capabilities, and their limitations.- Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their success and satisfaction.-...
Associate Customer Success Executive
hace 2 semanas
**Associate Customer Success Executive**:
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.
Join our team As part of the Global Accounts Team, you will be responsible for supporting key accounts in Latin America, helping them to get the most out of their subscription. You will help our customers achieve their business goals by understanding their needs and delivering value-added solutions.
You will also work on leading projects, providing strategic input to drive innovation and growth within your assigned territory. In this role, you will be able to develop your professional career in customer success management while working in a dynamic environment with a diverse team.
**About the Role**:
In this opportunity as an **Associate Customer Success Executive**,** you will:
- Drive retention and renewal of all assigned accounts. Ensure proactive account management, including timely delivery of contractual obligations.
- Understand customer needs and provide solutions that meet those needs, increasing customer satisfaction and loyalty.
- Provide expertise and support to resolve issues and improve customer experience.
- Identify opportunities for cross-sell and upsell, driving revenue growth and customer expansion.
- Collaborate closely with other departments such as Sales, Marketing, and Product Development to ensure alignment and effective communication.
- Lead projects and initiatives aimed at improving customer engagement, retention, and satisfaction.
- Collect feedback and insights to inform product development and improvement efforts.
- Monitor and report on KPIs related to customer success, including churn rate, net promoter score (NPS), and customer satisfaction.
**About You**
You’re a fit for the role if your background includes:
- Bachelor's degree in business administration, marketing, or a related field.
- 2+ years of experience in customer success management, sales, or account management.
- Strong problem-solving and analytical skills.
- Experience interacting with C-level corporate executives
- Account Management and contract negotiation experience
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to build strong relationships and establish trust with customers.
- Proven track record of achieving and exceeding targets and meeting deadlines.
- Proficiency in English and Spanish.
**To apply, please upload your updated resume in English.***
**Location: CDMX**
LI-EG1
**What's in it For You?**
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
- ** Purpose-Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s mo
