Customer Account Manager
hace 1 semana
Customer Account Manager – Packaging & Automation
Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)
***US TOURIST VISA REQUIRED (For Training in the U.S)***
About the Role
The
Customer Account Manager
is the trusted partner for Serac's existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term satisfaction. You'll be the
primary point of contact
for customers, supporting everything from
new formats and upgrades
to
training, audits, and service visits
.
Success in this role is measured by
customer loyalty, revenue growth, and satisfaction
.
What You Bring
- Strong understanding of the
automation & packaging machinery industry - Excellent
communication, negotiation, and problem-solving skills - Ability to manage multiple priorities independently
- Professional, customer-first mindset
- Strong organizational and time-management skills
- Fluent in
English
for all job-related communications - Advanced proficiency in
Microsoft Office
(Excel, Word, Outlook, PowerPoint)
Education & Experience
- Bachelor's degree
in a relevant field (required) - 10+ years
experience with
packaging equipment - 5+ years
experience with
filling & capping machines - 5+ years
managing
customer accounts
in an industrial/OEM environment
Sales & Growth
- Drive sales by promoting
tooling, upgrades, retrofits, service visits, maintenance contracts, and spare parts - Identify and execute
growth opportunities
within existing customer accounts - Build and execute
strategic account plans
to maximize customer value
Account Management & Customer Relationships
- Manage and grow assigned
customer accounts - Build strong relationships with
key decision-makers and stakeholders - Act as the
voice of the customer
internally
Customer Service & Satisfaction
- Deliver exceptional service and ensure
high customer satisfaction - Proactively resolve issues and escalate when necessary
- Track and respond to customer feedback and survey results
Operational Collaboration
- Partner with
Operations, Engineering, and Service
teams to support customer needs - Support
Field Service Technicians
with documentation and parts inventory audits - Contribute to
new programs and customer-driven solutions
Travel & Work Environment
- Up to
50% travel
to customer sites - Office-based with frequent customer interaction
- Domestic and limited international travel required
- Ability to lift up to
50 lbs
and perform basic physical tasks during site visits
Additional Requirements
- Must be eligible to
travel to the U.S. on a tourist (B-1/B-2) visa for training
, if applicable - Ability to work flexible hours as needed to support customers and projects
Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)
***US TOURIST VISA REQUIRED (For Training in the U.S)***
CustomerAccountManagerAccountManagement
CustomerSuccess
AftermarketSales
B2BSales
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