Lead, Service Account Manager

Join Sidel as Lead, Services Account Management | MAM, and take the lead in shaping the future of customer success in the packaging industry. Drive strategic partnerships, deliver exceptional service value, and lead a high-performing team that defines excellence across the region. Be the difference that drives our customers' growth and success.

Position Description:

The Lead, Services Account
Management | MAM, will be responsible for leading the regional team managing
customer accounts within the Services organization. This role ensures customer
satisfaction, retention, and growth through proactive service solutions,
contract management, and strategic account development. The position plays a
pivotal role in aligning customer needs with Sidel's service portfolio, driving
business performance, and supporting the company's long-term vision in the MAM
region.

Key Duties and Responsibilities:

- Lead and develop the Services Account Management team across
the MAM region (México, Central America, Caribbean and Andean Region).
- Define and execute account strategies to maximize customer
satisfaction and revenue growth.
- Manage key customer relationships, ensuring alignment with
service delivery and operational teams.
- Oversee contract renewals, service agreements, and commercial
negotiations.
- Own and drive performance results across key metrics
(CSAT, revenue, margin, service penetration), ensuring continuous
improvement and sustainable growth.
- Collaborate with Sales, Project Management, and Technical teams
to deliver integrated customer solutions.
- Promote digital tools, lifecycle services, and value-added
offerings to enhance customer experience.
- Support regional strategic planning and contribute to global
service initiatives.
- Manage a sales discipline process ensuring forecast accuracy,
funnel and opportunity management, sales and account planning and any
other element needed to ensure sustainable growth above economic factors.
- Drive the implementation of clear accountability frameworks
across the Service Account Management organization to ensure consistent
performance and the achievement of outstanding commercial results.

Qualifications and Requirements:

Technical & Business Expertise

 
- Bachelor's degree in Engineering, Business Administration, or
related field (Master's preferred).
- 10+ years of experience in service account management,
after-sales, or industrial B2B environments (packaging, food &
beverage, or capital equipment preferred).
- Proven track record in developing and executing customer
strategies that drive growth and profitability.
- Strong commercial acumen and experience managing complex,
high-value customer portfolios.

Leadership & Management

 
- Demonstrated success in leading and developing multicultural,
cross-functional teams.
- Excellent negotiation, communication, and stakeholder
management skills.
- Strategic mindset with the ability to translate vision into
actionable results.

Customer & Market Focus

 
- Deep understanding of customer lifecycle management, service
value creation, and long-term partnership building.
- Ability to identify and capture new business opportunities
through innovative service solutions.

Languages & Mobility

 
- Fluent in English and Spanish (Portuguese, French and Italian
is a plus).
- Willingness to travel across the MAM region and internationally
(minimum 30% of the time / up to 60%).

By applying to this vacancy, the applicant acknowledges and agrees to the processing of his/her personal data included in the job application.