Customer Solutions Engineer

hace 3 días

Aguascalientes, Aguascalientes, México Hristov Development Co. A tiempo completo

***Only Mexico Candidates

***English C1 + / Professional

***

We are looking for a Customer Solutions Engineer / Technical Consultant who can configure applications on our customer platform (Veoci).

Veoci is a powerful
no-code application development platform

on which customized applications can be created rapidly. Imagine analyzing a process and understanding the flow and data structures, then digitizing it for use without coding. The solution is built on the Veoci platform via its 
point-and-click web interface

. A strong candidate will be comfortable working with a diverse group of people from different backgrounds and be able to listen to their needs so then translate those needs to the software.

*Position based anywhere in Mexico (Remote).

Responsibilities

  • Conducting client discovery calls to gather client requirements.
  • Designing, developing, deploying, and testing solutions for clients.
  • Providing on-going support, professional services, and consulting to clients.
  • Providing Level 1 and Level 2 technical support to clients by responding to help desk calls and tickets.
  • Conducting in-person and virtual training sessions for clients.
  • Deliver platform demonstrations for sales prospects.
  • Working with clients and the development team to identify platform bugs and enhancements.

Required skills

  • Passion for providing outstanding customer service
  • Process analysis and development expertise
  • Exceptional presentation skills, strong verbal and written communication skills
  • Exceptional interpersonal skills.
  • Ability to present ideas in a clean, user-friendly way.

Preferred skills

  • Ability to work independently, as well as follows direction/instruction, as warranted
  • Knowledge to develop in HTML, CSS
  • Knowledge to work with RESTful APIs and other web services
  • Proven ability to quickly learn all aspects of technical software product
  • Desire to learn new technologies and proactive ness
  • Demonstrated ability to work collaboratively and cross-organizationally with a diverse team

Education:

  • B.S. or B.A. degree
  • Preferred majors: 
    Business Management related, Industrial Engineer, Engineering, Computer Science.

What we offer:

  • Full-time
  • Work remotely / Home Office (although we prefer the candidate to be located in Aguascalientes, Mexico)
  • Flexible work hours
  • Friendly and relaxed, yet dynamic work environment
  • Benefits by law
  • Vacations 20 days

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