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About Atos Group
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
STC – Senior Technical Consultant
Location Remote
The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you.
Shift Schedule CT time zone.
Your Life at Atos
You´ll be responsible for providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow), process gaps (ITSM/ITIL) and cultural challenges (people).
What will make you successful/or "Your X Factor"
- Primary focus area ServiceNow ITOM/CMDB
- Other focus areas ITSM.
- Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
- Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to "needs" versus "wants". Working with the Client this requires thought leadership in transforming "solutionised" requirements to true business outcomes.
- Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)
Your Expertise
- Education Bachelor's degree in computer science or related field
- Years of Experience Hands-on design, development, and deployment experience with the Service- platform and/or similar ITSM toolsets for 6+ years.
- Minimum Required Skills Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators o Must have solid understanding and experience in using several web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins o Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
- Has proven leadership experience in managing small teams and projects.
- Ability to produce documentation on various levels including technical and customer facing.
- ServiceNow knowledge of the following products is a MUST CSM (Customer Service Management), IRM, HRSD (Human Resource Service Delivery), ITBM (IT Business Management), ITOM (IT Operations Management), ITSM (IT Service Management), LP (Now Platform), NLAP (Now Platform App Engine).
- Certifications. ITIL v2 or V3 Foundations, CSA, ITSM, IRM, ITOM (Discovery Implementation Specialist and CMDB)
