Technical Product Manager

Technical Product Manager – Mexico DF, Mexico

If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join Western Union as a Technical Product Manager.

Western Union powers your pursuit.

In this role, you'll be responsible for leading new platform development initiatives by defining the initial business requirements, establishing comprehensive service design, and implementing a robust customer-oriented architecture. A key aspect of this position involves executing rapidly minimum viable products.

Role Responsibilities

• Build partnerships by defining integration requirements to maximize customer value and satisfaction, reliability, and cost efficiency.
• Support seamless back-end integrations and front-end configurations of third-party solutions to deliver services such as Correspondent Banking, Bill Payments, Mobile Top-Ups, and Lending.
• Document workflows and service level agreements (SLAs) to strengthen partnership management processes.
• Manage sprint delivery cycles and coordinate quality assurance activities.
• Manage technical documentation for regulatory approvals
• Oversee budget and ensure achievement of financial objectives.

Role Requirements

• Minimum of 5-8 years of IT experience preferably in Remittance, Retail Banking, Digital Payments, FinTech and other financial services.
• Bachelor's degree in computer science or engineering.
• Technical leader and coach, aware of applicability of new technologies
• MBA is a plus. 
• You have a good understanding of the financial services markets or retail and digital operations and an understanding of today's technological standards 
• You exhibit high energy and show enthusiasm to get into actions to drive the business and get results, willing to step in even outside business hours in case of service issues; ability to multi-task and handle pressure in a high energy environment will be a key success factor
• You are familiar with pricing strategies, can influence decisions and are good at negotiation and have a good understanding of the digital business.
• You can communicate well and able to bridge the gap between global styles of business practices.
• Background in managing direct and cross-functional teams.
• English proficiency is a must.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Mexico- specific benefits include:

• Grocery voucher.
• 2 personal days off.
• Savings fund.
• Insurance for Major Medical Expenses, Vision, Dental.
• Online medical insurance 24/7.
• Special days for marriage or concluding an academic degree.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.