Operations Manager 3PL Forwarder
hace 1 semana
Estamos contratando Operations Manager 3PL Forwarder
En
Joffroy
buscamos a nuestro próximo
Operations Manager 3PL Forwarder
, un líder estratégico con visión global encargado de dirigir y optimizar nuestras operaciones
terrestres, marítimas, aéreas y de servicio al cliente
.
Si tu experiencia está en freight forwarding, logística multimodal internacional y gestión operativa de alto desempeño, este es el reto ideal para ti.
Responsabilidades clave
Supervisión directa de:
- Air/Ocean Operations Supervisor
- Ground Operations Supervisor
- Customer Service & Key Accounts
Con un equipo total de
8+ colaboradores
.
Principales responsabilidades:
Supervisar integralmente las operaciones
terrestres, marítimas y aéreas
, garantizando tiempos, costos y calidad en entornos globales.
Liderar y desarrollar equipos de alto desempeño.
Implementar y optimizar el uso de
CargoWise, SpotLink
y demás herramientas tecnológicas.
Gestionar clientes clave, asegurando un
SLA superior al 90%
.
Presentar métricas, análisis y reportes semanales a Dirección.
Asegurar la correcta ejecución de SOPs y procesos estandarizados.
Garantizar flujos correctos de información para facturación, evitando errores y refacturaciones.
¿Qué buscamos?
Un profesional con experiencia sólida en:
- Operación multimodal dentro de un
freight forwarder - Coordinación de transporte terrestre, marítimo y aéreo a nivel global
- Liderazgo de equipos operativos y supervisores
- Gestión de clientes clave con enfoque en KPIs, métricas y SLA
- Estándares operativos, disciplina de procesos y mejora continua
Herramientas tecnológicas que debes dominar:
- CargoWise (Indispensable)
- IATA CassLink
- Portales de aerolíneas y navieras
- HubSpot
(consulta y seguimiento de clientes) - Power BI, Looker Studio
y otras herramientas de análisis - Microsoft Outlook y Office
(Excel avanzado, Word, PowerPoint)
Área:
Logística / Freight Forwarding / 3PL
Seniority:
Gerencial
¿Te interesa o conoces a alguien ideal para este reto?
Envíame tu CV por mensaje directo o al correo:
- Sumemos talento que impulse la logística global hacia el futuro
-
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