Bilingual Customer Care Professional

hace 7 días

Ciudad de México, Ciudad de México American Express A tiempo completo

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

An account protection specialist will be focused on detecting, preventing and stopping possible losses for our organization through account analysis and charge validations. Also, responsible for proving or declining charges requested by establishments or colleagues who are assisting our customers while traveling or in an emergency situation, through detailed analysis in order to prevent possible fraud.

 Qualifications - External
  • Fully bilingual (Advanced English) and adaptability different communication styles
  • Regulation and policy knowledge, understanding and complying.
  • Digital dexterity: Navigate between screens, system knowledge, Outlook, Office, etc.
  • High analysis capacity and risk evaluation
  • Adaptability and flexibility to work in dynamic environments
  • Highly committed
  • Excellent writing and verbal communication skills
  • Schedule flexibility
  • Detailed oriented
  • Ability to work under pressure
  • Proactivity
  • Excellent customer service

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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