Customer Care Representative
hace 5 días
eTeacher Group is an EdTech pioneer delivering high-quality live online courses to over 50,000 students worldwide each year. With more than 550 employees and a rapidly evolving Learning Platform, we remain at the forefront of educational innovation. Our strategy is clear: create personalized, outcome-focused learning experiences powered by advanced teaching methodologies and cutting-edge AI technologies.
Our Customer Care Representatives are the first point of contact with our students and play a critical role in creating the best possible first impression.
They support new and existing students with a wide range of inquiries including course scheduling, billing questions, terms clarification, onboarding, technical assistance, and platform navigation—across both calls and digital channels such as WhatsApp, CRM messaging, and email.
Success in this role requires a service mindset, strong resilience under pressure, and consistent performance within a KPI-driven environment (Efficiency, Resolution Rates, SP-related support, Quality). Representatives handle high volumes while providing empathetic, professional support, especially to our elder student population (55+).
RESPONSIBILITIES
• Handle inbound/outbound calls and digital inquiries (WhatsApp, email, CRM).
• Troubleshoot issues, guide students, and provide clear solutions.
• Meet and exceed KPIs: Efficiency, Resolution, SP support, satisfaction.
• Assist frustrated or elderly students with patience, calm, and empathy.
• Navigate multiple systems simultaneously; document all actions in CRM.
• Provide technical troubleshooting and platform installation guidance.
• Perform additional administrative duties as assigned.
REQUIREMENTS
• Bilingual (English/Spanish) is a must; Portuguese is a significant plus.
• Experience in a call center environment is a MUST.
• Experience working in a rapid-pace, high-volume operational environment is a MUST.
• Excellent communication and relationship-building skills.
• Ability to remain calm and solution-oriented under pressure.
• Experience working with elder populations preferred.
• Strong problem-solving and multitasking abilities.
• Full flexibility to work morning/evening/night shifts.
• Ability to support global operations as needed.
• Reliable home-office environment with high-speed internet.
• Strong computer skills; Microsoft Office proficiency required.
• Working knowledge of PC and Mac operating systems is a plus.
• Reliable attendance and consistency.
Please submit your resume in English. Only English CVs will be considered.
-
Customer Care Representative- Spanish
hace 4 días
Ciudad de México, Ciudad de México eTeacher Group A tiempo completoeTeacher Group is an EdTech pioneer delivering high-quality live online courses to over 50,000 students worldwide each year. With more than 550 employees and a rapidly evolving Learning Platform, we remain at the forefront of educational innovation. Our strategy is clear: create personalized, outcome-focused learning experiences powered by advanced teaching...
-
Customer Service Representative – Vision Care LATAM
hace 2 semanas
Ciudad de México, Ciudad de México Alcon A tiempo completoMexico City, OnsiteAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the...
-
Ciudad de México, Ciudad de México Alcon A tiempo completoMexico City, Onsite At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the...
-
Customer Service Representative – Vision Care LATAM
hace 1 semana
Ciudad de México, Ciudad de México Alcon A tiempo completoMexico City, OnsiteAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the...
-
FBS Customer Care Representative
hace 4 días
Ciudad de México, Ciudad de México Capgemini A tiempo completoOur Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...
-
Customer Care Representative II
hace 1 semana
Ciudad de México, Ciudad de México Boston Scientific A tiempo completoAdditional Locations: N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest...
-
Customer Service Representative
hace 1 semana
Ciudad de México, Ciudad de México Mexo A tiempo completoJob description:A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk....
-
FBS Customer Care Representative
hace 1 semana
Ciudad de México, Ciudad de México Capgemini A tiempo completoJoin a New Project with One of the Largest Insurance Groups in the World Position: Customer Service Representative Location: On-site (Mexico) | Av. Paseo de la Reforma 284, Juárez, Cuauhtémoc Schedule: Monday to Friday | Shift: 9:00 AM – 6:00 PM About the Opportunity We're launching a new and exciting project with one of the United...
-
Customer Service Representative
hace 1 semana
Ciudad de México, Ciudad de México Flex A tiempo completoFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every...
-
CG Customer Care Specialist
hace 7 días
Ciudad de México, Ciudad de México Somewhere A tiempo completoPosition : CG Customer Care Specialist Working Hours: Mondays to Fridays; 9:00 AM to 5:00 PM US Pacific TimeSalary range : USD 1200 to 1500 per month, depending on experiencePrimary Objective The Customer Care Specialist serves as a key point of contact for customers, primarily engaging with them via phone to gather information, respond to inquiries,...