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Description

Jira System Administrator

Location: Monterrey, Nuevo León, Mexico (Hybrid – candidates must reside in Monterrey or the metropolitan area)

Language requirement: Fluent English (spoken and written)

About NOV

NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV's deep expertise and technology to continually improve oilfield operations and lead in efforts to advance the energy transition towards a more sustainable future.

At NOV, we are a globally diverse happy family, driven to power the people who power the world.

Your impact:

Join NOV's IT Systems team to help shape how global teams work, scale, and innovate. As a Jira System Administrator, lead the administration of enterprise-level Atlassian platforms across both Data Center and Cloud environments. From infrastructure and access controls to observability, integrations, and automation, you'll play a key role in delivering secure, high-performing systems that enable collaboration, agility, and operational excellence.

What You'll Do:

  • Administer Jira and Confluence Data Center environments for high availability, scalability, and performance
  • Configure, monitor, and tune PostgreSQL databases, handling upgrades, migrations, reporting, backups, and data compliance
  • Manage containerized deployments of Atlassian tools using Docker, Helm, Kubernetes, and Rancher
  • Leverage observability tools like Prometheus and Grafana to monitor infrastructure health and detect performance anomalies
  • Troubleshoot and resolve application or infrastructure issues using logs, diagnostics, and system tools
  • Evaluate and deploy upgrades, plug-ins, and integrations with minimal disruption to end users
  • Restore databases and perform maintenance in staging or test environments to support delivery pipelines
  • Administer Jira Assets (Insight) as a CMDB, integrating asset data for traceability and workflow automation
  • Provide Jira support at the project level, including configuring workflows, permissions, and integrations
  • Train internal teams on system usage, Jira best practices, plug-in features, and process efficiency
  • Manage user provisioning, product access, and org-level settings across Atlassian Cloud environments
  • Configure Atlassian Access including SSO integration, shadow IT monitoring, and domain verification
  • Use admin APIs and application tunnels to deliver secure, hybrid integrations across systems
  • Maintain and enhance system documentation, SOPs, and training guides
  • Drive continuous improvement of both on-prem and cloud environments based on usage data, feedback, and governance practices
  • Partner with stakeholders to guide platform strategy, influence roadmaps, and ensure alignment with business goals

Minimum Qualifications:

  • 4+ years of experience administering Jira and Confluence Data Center in enterprise environments
  • Proficiency in Linux system administration, including shell scripting and infrastructure troubleshooting
  • Strong PostgreSQL skills including configuration, optimization, and SQL query development
  • Hands-on experience with Docker, Kubernetes (AKS), Rancher, and Helm for container orchestration
  • Familiarity with Prometheus, Grafana, or similar monitoring/observability platforms
  • Experience with Jira Assets (Insight) for asset tracking, import configuration, and CMDB management
  • Ability to create documentation and training resources that scale administrative knowledge and platform use
  • Experience with Atlassian Access, including SSO setup and domain verification
  • Familiarity with Atlassian admin APIs and secure tunnel configurations
  • Strong written and verbal communication skills; comfortable collaborating across technical and business functions
  • Current or equivalent Atlassian Certified Professional certification (e.g., ACP-520, ACP-100)

We are an equal opportunity employer.

NOV is committed to building a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

We offer a comprehensive employee benefits package including health, life, and disability insurance; a retirement plan; and paid time off. Our company is committed to crafting a lasting impact for ourselves, our customers, and the communities where we live and work.