Sales Administrator- Mexico

Description
POSITION SUMMARY:
The Mexico Sales Administrator will play a crucial role in supporting the business in Mexico by managing administrative tasks, coordinating sales & marketing activities, providing inventory planning, and ensuring smooth operations both internally and externally. This position requires excellent organizational skills, attention to detail, and the ability to work collaboratively with various departments.

Illustrative Duties

• Sales Support: Assist the sales team with administrative tasks, including preparing sales reports, managing customer information, updating Salesforce CRM, and processing orders.
• Customer Service: Primary contact for all inquiries from customers regarding order management, product information, quotes, shipments, quality, expedites, complaints, and returns. Answering emails and customer inquiries in a professional and timely manner.
• Order Management: Process incoming purchase orders through shipment in the ERP system ensuring review and accuracy of order requirements and working with customers to resolve any issues prior to order entry
• Order Management: Collaborate with multiple internal departments on expedites, tracking information, shipment and quality claims while maintaining the highest levels of customer satisfaction
• Planning: Analyze and act on the purchase recommendations generated by the materials management and Kanban system, including generating Purchase Orders, communicating PO's to suppliers, receiving acknowledgements, and performing other PO maintenance as needed
• Planning: Monitor and report on KPIs including inventory turns, aged inventory, forecast accuracy, daily sales, production plan accuracy, material shortages and capacity utilization
• Planning: Determine proper stocking levels and set Min/Max and safety stocks accordingly.
• Documentation: Maintain and update sales records, contracts, pedimentos and other relevant documents.
• Coordination: Coordinate with external partners and other departments, such as marketing, finance, HR and logistics, to ensure seamless sales operations.
• Marketing: Support the business, through marketing activities including but not limited to, standard portfolio marketing collateral, website updates, customer marketing support (e.g label & packaging design) and target segment engagement through various channels.
• Administrative Tasks: Perform general administrative duties, such as scheduling meetings, organizing files, and managing office supplies.
• Administrative Tasks: Work with external accounting firm ensuring local & company compliance, accurate records and assist with accounts receivable.

Position Requirements

Minimum Requirements
Requires a bilingual candidate with a high school diploma and two years of related experience, preferably in the manufacturing or distribution industry. Strong computer skills include working with an ERP system, Microsoft Office Suite, multi-line phone system, and knowledge of shipping methods. Should possess excellent phone and organizational skills with attention to detail. Ability to work independently in a fast-paced environment, which at times may require extended work hours. This position requires someone with strong teamwork and communication skills that can also take responsibility to complete a variety of tasks assigned. Time management skills are critical to this role as well.

About the Organization Master Fluid Solutions is a well-established, international chemical company in the metalworking industry, offering fully competitive benefits and a matching 401(k).

Master Fluid Solutions…a Great Place to Work

Follow the Golden Rule

Tell the truth

Support Innovation: we must innovate to thrive and survive

Make a commitment…keep a commitment

Continuously Improve - plan, do, check, act (PDCA)

Outcome driven - not activity driven

Start with the end in mind

Creativity before capital

A Bright Future…

Master Fluid Solutions is a transitioning organization that is experiencing a new chapter of growth on a world wide basis. We are a strong company that has aggressive goals and expectations to grow our company 100% over a five-year period…and we are well on our way to meeting those goals. The culture is entrepreneurial, responsive, adaptive, and fast moving.

A Proud History…

Master Fluid Solutions was founded by Clyde A. Sluhan in 1951 not simply as a business for the sake of making profit but as a company dedicated to the improvement of manufacturing productivity to benefit mankind with a higher standard of living at an ever lower cost. He believed that he was put on the earth not to "pursue happiness", but to help others, and in the words of philosopher Leo Rosten, "to have it make some difference that (he) lived at all."

A Great Company

Our commitment to environmental responsibility and product stewardship is supported by extensive training of our associates, distributors, and end-users. We believe sound environmental practices that contribute to less waste, lower costs, and higher efficiency make good economic sense. We attract, retain, and develop Great People by fostering a culture that enhances creativity, continuous learning and improvement, teamwork, responsibility, and mutual trust.