Executive Assistant

Job Description
Job Description
Zendesk is looking for a proactive and highly organized Executive Assistant to support a group of senior leaders. This role plays a critical part in enabling operational efficiency and smooth day-to-day execution. You'll manage complex calendars across multiple time zones, coordinate travel and meetings, support sales executives, and serve as a trusted partner in ensuring everything runs seamlessly behind the scenes.

We're looking for someone who thrives in a dynamic environment, handles sensitive information with discretion, and brings a can-do attitude to everything they do. If you're detail-oriented, resourceful, fluent in English, and enjoy supporting others to do their best work, we'd love to meet you.

This is a non-exempt position with flexibility to support leaders across U.S. time zones. Central (CT) time zone is preferred for this role to best support executives and stakeholders.

Responsibilities

• Manage and prioritize complex calendars and scheduling requests across multiple time zones with internal and external stakeholders
• Provide direct support to sales executives, ensuring alignment of schedules, priorities, and follow-up items
• Coordinate travel and process expenses with accuracy and financial awareness
• Maintain confidentiality and handle sensitive information with discretion and professionalism
• Plan and execute small gatherings or team events that foster connection and collaboration
• Build relationships with internal partners to streamline operations and support team needs
• Provide backup coverage for fellow Executive Assistants as needed
• Take ownership of special projects and other administrative tasks as assigned

Requirements

• 2–4 years of experience in administrative support, preferably in a tech or SaaS environment
• Proven ability to multitask, prioritize effectively, and meet tight deadlines
• Strong organizational skills with attention to detail and follow-through
• Comfort navigating ambiguity and shifting priorities
• Excellent judgment and ability to handle confidential information with integrity
• Experience managing executive-level calendars across multiple time zones and understanding meeting priorities
• Clear written and verbal communication skills with a professional and approachable tone
• Self-starter with a strong work ethic—no task too big or too small
• Proficiency in Google Workspace (Gmail, Calendar, Docs, Sheets, etc.)
• Must have experience using Slack or Teams
• Flexibility to support leaders working across East and West Coast time zones
• Based in Central (CT) time zone preferred
• Have flexibility to travel 4x/year (with advanced notice) to support specific in-person offsites

Where We Work
Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.