Customer Service Representative

hace 2 semanas

Mexicali BC, México Equivity A tiempo completo

Join Our Team as a Customer Service Representative (Night Shift)

We believe in creating a workplace where every team member thrives. We're seeking a passionate and dedicated Customer Service Representative to bring their unique talents to our collaborative and supportive environment.

Your Impact

In this role, your contributions will help us deliver exceptional results and make a positive difference in our industry.

What You'll Do:

  • You will have direct contact with American clients to support them and provide solutions.
  • Assist clients in resolving their immediate issues.
  • Answering incoming calls, paging on-call doctors and technicians.
  • Accurately document messages and ensure they are delivered to the correct personnel on time.
  • Enter and update customer information in the CRM system, ensuring all interactions are recorded for future reference.
  • Use technological platforms to provide the best support.

What We're Looking For:

  • Passion for customer service.
  • Preferably with experience in a call center.
  • 90% proficiency in written and spoken English.
  • Familiarity with Microsoft Office suite.
  • Shift availability.

What We Offer:

  • Shifts: 8:00 pm to 6:00 am -Monday-Friday (40 hours) and Friday-Monday 8:00 pm to 7:00 am (33 hours).
  • $13,500 - $17,000 pesos per month (base salary).
  • Weekly Bonuses and incentives based on performance (average based on history of $1,800 pesos per week).
  • Working from home (must have great Internet).
  • A progressive company culture where your ideas are valued

We value each team member's contributions and are committed to maintaining a workplace that encourages both individual and collective success. Let's achieve great things together

Apply Now.

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