Bilingual Customer Service Representative
hace 2 días
Customer Service Representative
Location: Tijuana.
Job Summary
We are looking for a proactive and detail-oriented Customer Service Representative to join our team. The ideal candidate will have strong communication skills and a customer-first mindset. You will be responsible for responding to customer inquiries via phone, email, and live chat, while troubleshooting issues and providing accurate product and service information.
Key Responsibilities
- Communicate effectively with customers via phonel (secure/unsecure).
- Provide accurate information about products and services to address customer questions and concerns.
- Troubleshoot and resolve customer issues by clarifying problems, researching solutions, and implementing appropriate actions.
- Escalate unresolved issues as needed while ensuring a smooth customer experience.
- Learn and apply procedures and job-related knowledge quickly and correctly.
- Retain and recall product and process information to resolve customer interactions accurately and efficiently.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- 1+ year of experience in customer service or related field preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently and as part of a team.
- Familiarity with customer support tools is an advantage.
What We Offer
- Competitive salary
- Ongoing training and development
- Supportive and collaborative work environment
Tipo de puesto: Tiempo completo
Sueldo: $6,000.00 a la semana
Lugar de trabajo: Empleo presencial
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