Technical Customer Success Manager

hace 10 horas

Ciudad de México, Ciudad de México Snatch UP Jobs A tiempo completo

Are you a passionate problem-solver who gets fired up about empowering customers through data? Do you have a strategic mind, a knack for building lasting relationships, and a deep understanding of the dynamic Retail industry? If so, we invite you to join our team and become the driving force behind customer success in LATAM

As our
Technical
Customer Success Manager
, you'll be more than just a point of contact - you'll be a trusted advisor, a strategic partner, and a champion for our clients' success. You'll have the opportunity to shape their journey, drive meaningful impact, and help them unlock their full potential.

Reponsibilities

  • **Orchestrate Success Stories:** Own a portfolio of key LATAM clients, guiding them from onboarding to becoming power users, and building strong, lasting relationships along the way.
  • **Unleash the Power of Data:** Dive deep into data, uncover actionable insights, and demonstrate the tangible value our solutions bring to their business.
  • **Be a Thought Leader:** Lead engaging business reviews and technical deep dives, shaping the strategy for their success and fostering a collaborative environment.
  • **Collaborate with Innovators:** Work closely with our talented Product, BI, and Solutions Engineering teams to deliver exceptional experiences and drive continuous improvement.
  • **Fuel Growth & Optimization:** Identify expansion opportunities, proactively suggest optimizations, and pave the way for mutual success.
  • **Build Connections:** Travel within the LATAM region to build strong personal relationships with our clients and foster a sense of partnership.

Requirements

  • A Bachelor's degree in Industrial Engineering and Management (required) - a Master's is a plus
  • A track record of academic excellence, demonstrating your commitment to learning and growth.
  • 3-5 years of experience in consulting, project management, or customer-facing roles, ideally with a focus on data and analytics.
  • A strong analytical toolkit, with hands-on experience in BI tools, SQL, and the ability to tell compelling stories with data.
  • Fluency in English - your words will inspire and empower our clients
  • A solid understanding of SaaS environments - you'll be a natural in our fast-paced tech world.
  • A deep-rooted understanding of the Retail industry - you'll "get" our clients' challenges and opportunities.
  • Knowledge of TOC (Theory of Constraints) - a definite advantage that will set you apart.
  • Above all, a proactive, self-starting attitude, exceptional communication skills, and an unwavering passion for helping customers succeed.

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