Customer Success Manager
hace 7 días
The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.
- Serve as a trusted advisor and main post-sales contact for enterprise customers
- Lead onboarding, implementation, and adoption efforts for TruScale services
- Ensure billing accuracy based on usage data, both for fixed and variable consumption models
- Drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities
- Conduct regular customer business reviews, success planning, and stakeholder alignment
- Coordinate across Sales, Product, Support, Legal, and Finance to deliver on customer expectations
- Represent the voice of the customer in internal improvement discussions
- Monitor customer health metrics and maintain high levels of satisfaction and retention
Position Requirements:
- Passionate about creating value for your Customers
- 2-5 years of account management, consulting, project management, or sales experience
- Client facing experience within a technology company is required, subscription business model experience preferred
- Proven ability to manage multiple projects simultaneously with strict attention to detail
- Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
- Experience providing insights, building relationships with, and driving value to C-Level clients in B2B environment
- Experience discovering key goals and steering customer stakeholders with success plans
- Exceptional communication English & Spanish, and presentation skills (both written and verbal)
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