Customer Success Manager

hace 6 días

Ciudad de México, Ciudad de México Lenovo A tiempo completo

The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.

  • Serve as a trusted advisor and main post-sales contact for enterprise customers
  • Lead onboarding, implementation, and adoption efforts for TruScale services
  • Ensure billing accuracy based on usage data, both for fixed and variable consumption models
  • Drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities
  • Conduct regular customer business reviews, success planning, and stakeholder alignment
  • Coordinate across Sales, Product, Support, Legal, and Finance to deliver on customer expectations
  • Represent the voice of the customer in internal improvement discussions
  • Monitor customer health metrics and maintain high levels of satisfaction and retention

Position Requirements:

  • Passionate about creating value for your Customers
  • 2-5 years of account management, consulting, project management, or sales experience
  • Client facing experience within a technology company is required, subscription business model experience preferred
  • Proven ability to manage multiple projects simultaneously with strict attention to detail
  • Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
  • Experience providing insights, building relationships with, and driving value to C-Level clients in B2B environment
  • Experience discovering key goals and steering customer stakeholders with success plans
  • Exceptional communication English & Spanish, and presentation skills (both written and verbal)

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