Financial Systems Analyst

Financial Systems Analyst – Santa Ana, Costa Rica

Does playing a critical role in establishing, implementing, administering, and supporting data sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about providing accounting and financial support? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Financial Systems Analyst.

Western Union powers your pursuit.

In this role you will contribute to the administration, maintenance and development of recommendations for automated financial reporting processes and procedures through use of applicable reporting tools and software.

Role Responsibilities

• Responsible for the monitoring and administration of the systems we support, not from a technical perspective but from the tasks that are carried out daily on them.

• Create, maintain and distribute financial analysis reports used for businesses unit financial books, analyses, executive and WU reporting, etc.

• Support and maintain users who use these applications to perform their daily tasks.

• Responsible for the daily reporting process of the banks, including the process of importing files into the system and the subsequent export of these to different applications that receive this data from us, all in compliance with the defined SLAs.

• Troubleshoot issues related to banking transactions, account statements and balances, coordinate the resolution of these issues with other levels of support, R&D, vendors and technical or operation teams involved.

• Responsible for the implementation and administration of third-party banking platforms. These include performing all the paperwork for creating and modifying users, requesting security devices and any other necessary configurations.

• Responsible for creating and maintaining documentation on current and new procedures and providing training for new hires when necessary.

• Maintaining constant communication with our internal customers allows us to identify possible opportunities for improvement in terms of satisfaction with the services we offer, and, in the processes, they carry out with our applications, as well as any other form of value that we can add.

• Acts as an Oracle database resource on financial reporting and planning needs.

Role Requirements

• Bachelor's degree is desirable, preferably in Information Technology, Treasury, Accounting or Finance.

• Minimum of 3 years of experience in areas related to customer support or finance and accounting.

• Strong English communication skills.

• Proficient in Excel, familiar with accounting functions to execute accounting-related data analysis techniques.

• Effective communicator, with excellent soft skills and the ability to work well with multiple teams and individuals.

• Strong analytical skills, ability to act proactively and a high sense of urgency, to effectively prioritize work and find prompt solutions for users that avoid delaying the operation.

• Solid organizational skills and ability to manage multiple support tickets, projects and deadlines simultaneously.

• Our team has very critical tasks so attention to detail is essential, always seeking continuous improvement, development and excellence in our processes

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include

• Asociación Solidarista

• In-house company doctor services

• Transportation services options

• Referral Program award

• Employee Resource Groups (ERG) and committees to volunteer with

• Pan American Medical and Life insurance

• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.