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Senior Coordinator, Operations

hace 2 semanas

Santa Ana Tepetitlán, México Western Union A tiempo completo

Senior Coordinator, Operations – Santa Ana, Costa Rica

Does playing a vital role in business growth sound exciting to you?  Would you like to work for a global company in Money Transfer that believes when money moves, better things can happen? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Senior Coordinator, Operations.

Western Union powers your pursuit.

This role will be responsible of the enrollment approval, system configuration and maintenance of new/existing US & Canada agents in company's systems, through a process that involves extensive coordination with various global functional units such as Finance, Legal, Field Operations, Systems, Treasury, etc.

Role Responsibilities

  • Analyst performance will have a direct impact on Western Union ability to perform operations based on the changes to the databases as well as funding implications on the agent's reconciliation process.
  • Legal Implications for the Western Union are directly connected to the accurate analysis and account creation performed by the analyst.
  • Works closely with stakeholders, business analysts, systems programmers, and application developers to define and resolve data flow and content issues.
  • Comply with company's KPIs (SLA, Lead Time, Time on Task, Volume).

Role Requirements

  • Bachelor's degree or a technical background and previous experience within an Operations, Sales or Customer support role.
  • Analytical skills, ability to follow instructions, procedures, and deadlines. Also, problem-solving skills, focused on detail and customer oriented and fast adapt to changes.
  • Knowledge of CRM systems such as Salesforce, Oracle, etc.
  • Proficient in Microsoft Office tools (Excel, Word, Outlook) and familiar with customer support platforms and analytics tools.
  • Identifying the underlying Cause of a Problem, approach with solutions to prevent its re-occurrence. It encourages the team and leaders to step back from the traditional approach of fixing problems, and instead, work on finding a way to prevent them.
  • Advanced English level is required.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few ( ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.

Your Costa Rica- specific benefits include:

  • Asociación Solidarista
  • In house company doctor services
  • Transportation services options
  • Referral Program award
  • Employee Resource Groups (ERG) and committees to volunteer with
  • Pan American Medical and Life insurance
  • Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GGC #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.