Service Desk Agent French Canadian

hace 2 semanas

Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

As Service Desk Agent, you will act as the first point of contact for users (customers or employees) seeking technical assistance or information, typically working in an IT support environment. Your core responsibility is to diagnose, resolve, or escalate issues efficiently to ensure user productivity and satisfaction. You will be responsible for helping users resolve technical issues and ensure smooth operation of IT Services.

Qualifications

  • At least 2 years of work experience as a Service Desk
  • Excellent communication skills in Spanish, French Canadian and English is a MUST
  • Strong communication and interpersonal skills. Strong verbal and written communication skills are paramount for interacting clearly with users and documenting issues.
  • Proficiency in troubleshooting common hardware and software issues.
  • Familiarity with various operating systems (Windows, macOS, etc.) and common business applications (e.g., Microsoft Office Suite) and basic to intermediate technical knowledge. Experience with remote support tools.
  • Familiarity with ITIL or other service management frameworks (a plus)
  • Focused on customer-centric, and dedicate to provide excellent user support and satisfaction.
  • Work model: 100% on site in Cognizant Guadalajara

Key Responsibilities

  • User Support: Respond to user inquiries via phone, email, chat, or ticketing systems (SNOW, Remedy).
  • Issue Diagnosis: Troubleshoot problems related to hardware, software, networks, printers, user accounts and any other possible technical issue.
  • Ticket Management: Log, track, and update service requests and incidents in the ticketing system. Take total ownership of all incidents and service requests.
  • Escalation: Forward complex issues to the correct level 2 or 3 support teams when necessary.
  • Documentation: Maintain records of issues and solutions on all touched incidents or service requests – also, raise when necessary the need of building a knowledge base article.
  • User Guidance: Educate users on best practices and basic IT procedures, guiding and motivating them to use self healing techniques.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger

Join us now

  • Service Desk Team Lead

    hace 2 semanas

    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    We're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

  • Service Desk Agent

    hace 2 semanas

    Guadalajara, Jalisco, México UST A tiempo completo

    3 OpeningsGuadalajaraRole descriptionService Desk AgentAssociate I - IT Asset ManagementWho We Are:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better...

  • Service Desk Agent Portuguese

    hace 2 semanas

    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...

  • Service Desk Technician

    hace 3 días

    Guadalajara, Jalisco, México Arrive Logistics A tiempo completo

    Who We Are Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We're committed to providing employees with a meaningful work experience and have established an award-winning...

  • Service Desk Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    We're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

  • Service Desk Portuguese Team Leader

    hace 2 semanas

    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...

  • Customer Service Agent

    hace 1 día

    Guadalajara, Jalisco, México Tata Consultancy Services A tiempo completo

    Come to one of the biggest IT Services companies in the world Here you can transform your careerWhy to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Jr Service Delivery

    hace 7 días

    Guadalajara, Jalisco, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.We are...

  • Front Desk Associate

    hace 1 día

    Guadalajara, Jalisco, México WeWork A tiempo completo

    About Us At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement—we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to...

  • Lead, Service Account Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Sidel A tiempo completo

    Contract TypePermanentCountryMEXICOLocationGuadalajaraYour opportunityJoin Sidel as Lead, Services Account Management | MAM, and take the lead in shaping the future of customer success in the packaging industry. Drive strategic partnerships, deliver exceptional service value, and lead a high-performing team that defines excellence across the region. Be the...