Service Desk Technician

hace 2 semanas

Guadalajara, Jalisco, México Arrive Logistics A tiempo completo
Who We Are Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There's never been a more exciting time to get on board with our rapidly-growing team in Guadalajara, so read on to learn more and apply today
Who We Want The Service Desk Technician will serve as the first contact within the Service Desk to resolve frontline issues for internal customers. This position will serve as the go-to resource for desk-side troubleshooting, technical support, workstation support, and system set-up. Internal users of our systems will look to you for various issue resolutions, including email and desktop software support, printer troubleshooting, and network connectivity issues. The Service Desk Technician will also have basic interaction with vendors and may be involved to start the troubleshooting process externally. What You'll Do
  • Works within established troubleshooting guides and knowledge base to resolve tickets in a timely manner and provide responsive resolutions for support tickets.
  • Collects additional details and provides basic troubleshooting steps per documentation.
  • Display ability to troubleshoot known issues with minimal guidance.
  • Engage various teams throughout the organization with a service mindset, focusing on ensuring the end-user satisfaction.
  • Escalates any issues that he/she is unable to resolve within reasonable time, or due to lack of knowledge, access or understanding of the issue to senior team members.
  • Handles administrative IT projects not requiring knowledge of infrastructure. Assists senior team members with projects and tickets as assigned.
  • Take an analytical approach to troubleshooting hardware, software, and network issue 
  • Ability to work with a degree of independence within provided guidelines and documentation process.
  • Research issues and eliminate irrelevance, with guidance from senior team members.
  • Provide continuous communication to the team of problems and issues to ensure the quality user experience.
  • Other assigned duties as needed, to include assistance in the case of high priority incidents.)
Qualifications
  • A high school diploma/GED equivalent 
  • 3+ years Customer Service experience, preferably with 1+ year training experience
  • Proficient in English and Spanish
The Perks of Working With Us
  • Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
  • Leave the suit and tie at home; our dress code is casual.
  • Enjoy office wide engagement activities, team events, happy hours and more
  • Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
  • Start your morning with free coffee
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Get paid to work with your friends through our Referral Program
Your Arrive Experience  Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. 

  • Front Desk Associate

    hace 5 días

    Guadalajara, Jalisco, México WeWork A tiempo completo

    About Us At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement—we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to...

  • Desktop Support Associate-Helpdesk

    hace 5 días

    Guadalajara, Jalisco, México NTT DATA North America A tiempo completo

    Req ID: 345903NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are seeking a Technical Support Service Desk Associate to join our healthcare team and provide exceptional support to our customers....

  • Técnico Automotriz Oficial

    hace 4 días

    Guadalajara, Jalisco, México Cohen's German Auto Repair A tiempo completo

    ¿Listo para llevar tu carrera automotriz al siguiente nivel? ¿Te apasionan los automóviles alemanes y te gustaría prosperar en un entorno dinámico? Cohen's German Auto Repair en Hollister, California, busca un Técnico Automotriz Oficial capacitado y motivado para unirse a nuestro equipo. Si estás listo para trabajar con equipos de diagnóstico de...

  • Desktop Support Associate-Helpdesk

    hace 4 días

    Guadalajara, Jalisco, México NTT DATA North America A tiempo completo

    Req ID: 345880NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking Help desk representative to join our team in Guadalajara, Jalisco, Mexico.Helpdesk Associate - Full...

  • Supervisor(a) de Ama de Llaves

    hace 2 días

    Guadalajara, Jalisco, México Marriott International A tiempo completo

    Additional InformationJob Number Job CategoryHousekeeping & LaundryLocationThe Westin Guadalajara, Avenida de las Rosas 2911, Guadalajara, Jalisco, Mexico, 44530ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold...

  • Service Desk

    hace 4 semanas

    Guadalajara, México SERVICE DESK A tiempo completo

    We are a leading global information technology; consulting and business process Services Company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of...

  • Service Desk Analyst

    hace 2 semanas

    Guadalajara, México Reclutamiento Service Desk A tiempo completo

    If you're looking for a stable and attractive income (to convey by phone), with a hybrid work modality, this job is for you!All you require is:- Basic technical computer skills.- Previous Customer Service Experience.- Fluent english (written and spoken)Trainning is paid in full from the day you sign the contract!Please add your Resume. All interviews are...

  • Service Desk

    hace 2 semanas

    Guadalajara, México Intugo Call Center A tiempo completo

    The Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...

  • Service Desk Analyst

    hace 2 semanas

    Guadalajara, México Wipro Limited A tiempo completo

    **Job Description**: - ** - Job Title: Service Desk Analyst - Req Id: 100967 - City: Guadalajara - State/Province: Jalisco - Posting Start Date: 10/14/25 - Job Description: **Role**: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service...

  • Service Desk

    hace 3 minutos

    Guadalajara, México IT-Seekers A tiempo completo

    We are looking your talent as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...

  • Service Desk

    hace 7 días

    Guadalajara, México IT-Seekers A tiempo completo

    We are looking your talen as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...

  • Service Desk Analyst

    hace 1 semana

    Guadalajara, México Wipro Limited A tiempo completo

    Guadalajara, Mexico - Tech Hiring - 3095587 **_Role Purpose_** - The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives_ **_Do_** **Be responsible for primary user support and customer service** - Learn fundamental...

  • IT Service Desk

    hace 15 horas

    Guadalajara, México Intugo A tiempo completo

    We are looking for an IT Service Desk to implement new and existing customer basic Managed Services.As our IT Service Desk, you will work with customers, vendors, and the assigned project manager to ensure managed networking services are deployed to support customers’ business needs.Qualifications:- English Proficiency- 2+ years of customer support...

  • Service Desk Analyst

    hace 2 semanas

    Guadalajara, México Wipro Limited A tiempo completo

    Overview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...

  • Service Desk Analyst

    hace 2 semanas

    Guadalajara, México Wipro Limited A tiempo completo

    Overview:**_Role Purpose_**- The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_**_Do_**- **Be responsible for primary user support and customer service**- _ Learn fundamental operations of commonly-used software,...