Training Coordinator

Academy Training Coordinator Job Description
Are you someone:

• Who loves to learn?
• Who is driven by continuous improvement?
• Who prides themselves on your organizational skills and attention to detail?
• Who has an extraordinary customer-focused attitude?

The TÜV SÜD America Academy team plays a critical role in supporting our customers with the development of knowledge and skills. It starts with how we help them identify their development needs and continues through delivering outstanding training courses.

Responsibilities
The Training Coordinator plays a vital role in supporting the Academy Team by managing various processes related to training courses and programs offered to our clients. This position involves overseeing registration, scheduling, tracking, and reporting activities. The ideal candidate will possess exceptional customer service skills and excellent communication abilities, enabling effective interactions with team members, management at all levels, internal and external trainers, and external training vendors. Key responsibilities include, but are not limited to:

• Operating the training management system to ensure the training portfolio is accurate, creating and updating templates, and maintaining data integrity.
• Cooperating with different departments and stakeholders to coordinate and schedule training courses.
• Managing logistics for training events in collaboration with the Academy Team as well as internal and external stakeholders.
• Creating and updating communications related to training events and programs.
• Keeping accurate records of training programs, including materials, participant attendance, certificates and feedback.
• Updating the training calendar, managing course cancellations and rescheduling, as well as handling refunds and transfers.
• Tracking billing information and updating the invoicing report weekly, following up with the finance team, and issuing invoices to Academy clients.
• Communicating with internal and external stakeholders regarding invoices, acting as a liaison with our finance and procurement teams to ensure timely payments.
• Maintaining records for all training programs and external training vendors.
• Supporting the Sales Team with training registration requests by ensuring all relevant approvals, registering individuals, and tracking performance.

Qualifications:

• Associate's to Bachelor's degree/diploma with 2-3 years of professional experience in a related setting (Event coordination/planning, Project Coordinator, Executive Assistant).
• Experience working with training management systems, SAP or similar business management software.
• Computer savvy and ability to learn new software.
• Ability to organize, multi-task and prioritize work; problem solve while meeting tight timelines.
• A positive, energetic, collaborative, and flexible team player who excels in a fast-paced environment and is willing to support a variety of activities as needed.
• Strong initiative, work ethic and ability to deliver results with little oversight; demonstrates good judgment.
• Highly organized and able to manage and coordinate schedules for a team.
• Ability to communicate effectively to a wide range of audiences with varying skill sets and/or levels of seniority both in English and Spanish.
• Excellent presentation, administrative, and communication skills.
• Hours: 7:00 am – 4:00 pm Mexico City time (typical hours but flexible)

Work Area: Sales, Customer Services & Training Management

Country/Region: Mexico

Job Location: Nuevo Leon

Working Model : Hybrid

Employment Type: Full time / regular

Company: TÜV SÜD América de México

Org Unit Code: CABA-1

Requisition ID: 3136