Empleos actuales relacionados con Senior Manager, Sales Operations - Remote Mexico - Samsara
-
Senior Revenue Operations Manager
hace 7 días
Mexico Park Evaluations A tiempo completoSenior Revenue Operations Manager Overview We are looking for a Senior Revenue Operations Manager to own and continuously improve our Salesforce instance and broader sales tech stack. You will maintain and evolve Salesforce, connect and manage key sales tools, and translate revenue data into dashboards and analyses that directly inform sales leadership...
-
Senior Revenue Operations Manager
hace 4 días
Mexico Park Evaluations A tiempo completoSenior Revenue Operations Manager Overview We are looking for a Senior Revenue Operations Manager to own and continuously improve our Salesforce instance and broader sales tech stack. You will maintain and evolve Salesforce, connect and manage key sales tools, and translate revenue data into dashboards and analyses that directly inform sales leadership and...
-
Senior Revenue Operations Manager
hace 7 días
Mexico Park Evaluations A tiempo completoSenior Revenue Operations ManagerOverviewWe are looking for a Senior Revenue Operations Manager to own and continuously improve our Salesforce instance and broader sales tech stack.You will maintain and evolve Salesforce, connect and manage key sales tools, and translate revenue data into dashboards and analyses that directly inform sales leadership and...
-
Senior Revenue Operations Manager
hace 6 horas
Mexico City Park Evaluations A tiempo completoSenior Revenue Operations Manager Overview We are looking for a Senior Revenue Operations Manager to own and continuously improve our Salesforce instance and broader sales tech stack. You will maintain and evolve Salesforce, connect and manage key sales tools, and translate revenue data into dashboards and analyses that directly inform sales leadership and...
-
Sales Operations Manager
hace 2 días
Mexico City Aplazo A tiempo completoBe among the first 25 applicants Get AI-powered advice on this job and more exclusive features. At Aplazo, our mission is to empower financial access, opportunity and freedom, by connecting people and businesses in Latin America, through fair, simple, and transparent financial solutions, and we are looking for a Sales Operations Manager to help us get there....
-
Sales Operations Manager
hace 4 horas
Mexico City Aplazo A tiempo completoBe among the first 25 applicants Get AI-powered advice on this job and more exclusive features. At Aplazo, our mission is to empower financial access, opportunity and freedom, by connecting people and businesses in Latin America, through fair, simple, and transparent financial solutions, and we are looking for a Sales Operations Manager to help us get there....
-
Senior Revenue Operations Manager
hace 5 días
Mexico City Park Evaluations A tiempo completoSenior Revenue Operations ManagerOverviewWe are looking for a Senior Revenue Operations Manager to own and continuously improve our Salesforce instance and broader sales tech stack.You will maintain and evolve Salesforce, connect and manage key sales tools, and translate revenue data into dashboards and analyses that directly inform sales leadership and...
-
Senior Sales Operations Manager
hace 1 semana
Mexico City - Hybrid Motive A tiempo completoWho we are:Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...
-
Senior Sales Manager
hace 7 días
Mexico City XPENG A tiempo completoSenior Sales Manager – XPENG XPENG is a leading smart technology company at the forefront of innovation, integrating advanced AI and autonomous driving technologies into its vehicles, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. With a strong focus on intelligent mobility, XPENG is dedicated to...
-
Senior Sales Manager
hace 7 días
Mexico City XPENG A tiempo completoSenior Sales Manager – XPENG XPENG is a leading smart technology company at the forefront of innovation, integrating advanced AI and autonomous driving technologies into its vehicles, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. With a strong focus on intelligent mobility, XPENG is dedicated to...
Senior Manager, Sales Operations
hace 3 semanas
About the role:
Samsara's Sales Support team is rapidly expanding, and we are looking for a strong people leader to join the team as a Senior Manager of Sales Operations supporting our North America Sales team. We are seeking a leader with a customer-oriented mindset who is eager to work in a fast-paced, dynamic environment with direct impact on our Sales team's success. In this high-visibility role, you will partner with leadership cross-functionally to solve inbound Sales requests efficiently and effectively, improve Sales processes, and execute data-driven decision-making and prioritization. This role is responsible for the day-to-day management, coaching, and development of 1 Supervisor and 12 Sales Ops Coordinators / Analysts.
This is a remote position open to candidates based within 30 miles of our Mexico City office. Relocation assistance will not be provided for this role.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- You have an innate curiosity about how businesses work: One day you'll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven't been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
- You want to be with the best: Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.
- Assume end-to-end ownership of all Sales Support activities, including day to day management of sales support case SLAs, staffing, and tools to ensure best-in-class AE satisfaction for all inbound requests
- Coach and develop the team to embody behavior-based coaching models meant to drive consistent improvement across the organization
- Ensure productivity goals for the team are clearly understood, monitored, and achieved in order to maintain appropriate customer satisfaction and staffing
- Lead and grow a team of Sales Support professionals to drive consistent service delivery execution and continuous improvement
- Serve as the primary escalation point for complex deal support issues, providing strategic guidance to resolve blockers to deal closure
- Develop and own KPIs used to measure Sales Support team performance and generate insights on process improvements to boost Sales productivity
- Establish strong cross-functional relationships and feedback loops with senior stakeholders to deflect Sales Support ticket volume, including Go To Market Systems and Sales AEs
- Lead initiatives to scale the Sales Support function in alignment with business growth
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Hire, develop, and lead an inclusive, engaged, and high-performing team
Minimum requirements for the role:
- 10+ years of experience in a Sales Support or Customer Support role in a dynamic environment, including 4+ years as a people leader
- Experience managing large support teams and supporting their productivity by escalating issues, providing feedback and offering support
- Excellent communication and critical thinking skills to understand sales policies and processes at a company, team, and individual sales rep level
- Comfortable with ambiguity and enthusiastic about implementing complex change to improve sales & internal team efficiency
- Deep expertise in key sales operational processes such as territory management, quota operations, policy management, etc.
- Strong project management, business judgment, and organizational skills with the ability to manage competing priorities
- Previous experience with Salesforce in an administrator capacity
- Proficiency in Excel/Google Sheets
- Bachelor's degree or higher from a top university; business, finance, economics, or engineering focus is a plus; MBA is optional
- Bilingualism in Spanish and English
An ideal candidate also has:
- Previous experience working within Zendesk/Zendesk Explore in an administrator capacity
