Technology Support Analyst

Technology Support Analyst – Americas Delivery Mexico (ADMX)

Are you an experienced, passionate pioneer in technology? A Technology Support Analyst who wants to work in a collaborative environment? As an experienced (Technology Support Analyst) you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas Delivery Mexico (ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients.

ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX is in Queretaro, Mexico. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: Making an impact that matters for our clients, our people, and society.

Work you'll do

As a CXO Technology Support Analyst, you will maintain end-user relationships across the organization and provide technical support to Deloitte's mobile workforce locally, at client sites, or other necessary locations.

This role lets you demonstrate excellent customer service and technical skills for resolving issues with laptops, printers, software, and mobile devices. You will also deliver training programs to the user community, showcasing your presentation skills.

Required Qualifications

•Bachelor's Degree or equivalent

•Fluent in English and Spanish

•Minimum 5 years of technology experience

•Minimum 2 years of experience providing technical support within a corporate IT department: computer hardware/software including laptops, printers, and smartphone technology along with MS Windows and MAC OS, MSOffice 365 products, other cloud-based technologies with desktop security and compliance applications.

•Ability to apply strong problem-solving skills to identify, diagnose and implement appropriate resolution, both in-person and virtually using remote control tools such as LogMeIn GoToAssist & Rescue.

Preferred Qualifications:

•Perform hardware and software configuration, maintenance, upgrades and troubleshooting of laptops, mobile devices, and printers

•Ability to engage with vendors to coordinate hardware repairs for laptops, mobile devices, and printers.

•Ability to maintain accurate inventory of all IT assets

•Experience providing one-on-one and group training for peers and customers, including onboarding of new hires

•Participate in after-hours support program on rotating basis

•Occasional call center phone support may be required.

•Experienced in providing end user support with all levels in the organization including C-Suiteleaders

•Advanced knowledge of ServiceNow incident tracking system.

•General understanding of technology and infrastructure including networking concepts, unified communications, hardware components and cybersecurity.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Accommodations

We are committed to providing equal opportunity and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact our Talent Relations team