Technical Manager

hace 23 horas


Ciudad de México, Ciudad de México Dreame Technology A tiempo completo

Job Title:
Latin America Technical Manager

Job Responsibilities:

  1. Technical Training: Conduct online and on-site technical training for LATAM service providers and clients.
  2. Spanish Documentation: Prepare all Spanish technical materials (Service Manuals, BOMs, FAQs) for product launches.
  3. Daily Tech Support: Provide daily maintenance guidance and remote troubleshooting support to local service providers.
  4. Quality Supervision: Supervise service providers' repair quality and conduct regular after-sales system audits.
  5. Cross-department Support: Collaborate with Sales and Call Center teams to provide technical support for key accounts and customers.
  6. HQ Reporting: Report front-line technical issues and market quality data to Headquarters regularly.
  7. KPI Monitoring: Track service KPIs and failure data to improve regional after-sales performance.
  8. Product Improvement: Feedback product defects to R&D and Quality departments to drive product upgrades.
  9. Video Tutorials: Create and review Spanish product repair/disassembly videos and technical scripts.

Requirements

  • Experience: Minimum 5 years in technical service, field support, or technical training, ideally with Home Appliances, Electronics, or Robotics.
  • Education: Technical background (Engineering degree preferred).
  • Languages (MANDATORY): Fluent Spanish and English (spoken and written). Portuguese is a plus.
  • Technical Skills: Strong knowledge of electro-mechanical systems, complex repair methods, and troubleshooting. Experience with smart/IoT devices is helpful.
  • Travel: Must be willing to travel frequently (30-50%) across Latin America for training and audits


  • Ciudad de México, Ciudad de México Tellusicom INC A tiempo completo

    TITANICOM is a global IT hardware system integration company headquartered in Hong Kong. We operate five technical service centres in Hong Kong, Singapore, Germany, South Africa, and the United States, delivering 24/7 comprehensive IT solutions across more than 50 countries and regions worldwide.Job Description:We are seeking a skilled Technical Project...

  • Technical Product Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Reveille Technologies,Inc A tiempo completo

    Role: Technical Program ManagerLocation: Mexico City, Mexico – HybridAbout the RoleWe are looking for aTechnical Program Managerto lead complex, cross-functional initiatives within apayments and financial services environment. You will partner closely with engineering, product, operations, compliance, and business stakeholders to deliver scalable, secure,...


  • Ciudad de México, Ciudad de México Infinita Consulting A tiempo completo

    Role ObjectiveSupport the planning, execution, and tracking of web development projects, acting as a bridge between business stakeholders and technical teams, ensuring delivery in terms of scope, timeline, and quality, with a strong operational and technical mindset.Key ResponsibilitiesSupport the management of  web development projects  (front-end,...

  • Technical Sales Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México High Flow A tiempo completo

    About High Flow:We are an Executive Search company with a presence in LATAM. We are recognized for our senior team, the quality of our services, and our specialization in various areas. We are a young, vibrant, energetic team passionate about what we do, helping companies find the people they need to reach their full potential. We work as a team,...

  • Technical Asset Manager

    hace 23 horas


    Ciudad de México, Ciudad de México CTG Latam A tiempo completo

    CTG LATAM, a leading renewable energy company, is seeking aTechnical Asset Managerto join its Operations & Maintenance (O&M) team inMexico City. This role is responsible for ensuring the technical integrity, performance, and contractual compliance of the photovoltaic assets under management. The position acts as the technical counterpart between Corporate...

  • Technical Project Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Arcadis A tiempo completo

    Job DescriptionThis position will join the Digital Intelligence Practice Group.Based in Ciudad de Mexico (Hybrid)We are seeking a highly motivated, bilingual (Spanish/English),TechnicalProject Managerto focus on successful delivery of projects related to Digital Intelligent projects. As such this person shall have hands on experience on integrating...

  • Technical Project Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Liveops A tiempo completo

    Technical Project ManagerThe Technical Project Manager will report to the Project Management Office (PMO) and is responsible for managing technical projects to ensure the proposed plan adheres to the timeline, budget, and scope. Working with the Enterprise Technology team, you will plan Liveops' technical projects in detail, set milestones and schedules for...

  • Technical Program Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México EX Squared LATAM A tiempo completo

    Become an EXpert as a Technical Program Manager About EX Squared LATAMAt EX Squared, we connect top LATAM talent with global projects, driving innovation and digital transformation. We foster a collaborative, inclusive, and growth-oriented culture where your program leadership can create meaningful impact.What You'll DoLead and manage the end-to-end...


  • Ciudad de México, Ciudad de México Ensitech A tiempo completo

    Join #EnsiteamAt Ensitech, we specialize in connecting top-tier software talent with leading companies across the United States, Europe, and Canada. With over 19 years in custom software development, our team collaborates globally to design and commercialize innovative solutions. We are seeking a highly skilled Technical Delivery Manager who can lead...


  • Ciudad de México, Ciudad de México Coderio A tiempo completo

    About UsCoderio designs and delivers scalable digital solutions for global companies. We combine strong technical expertise with a product mindset to lead complex software initiatives end-to-end. We work with international clients, value autonomy and clear communication, and build long-term partnerships through technical excellence. More information: The...