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Production Support Specialist
hace 2 horas
Job ID:
Required Travel :Minimal
Managerial - No
Location: :Mexico-Guadalajara (AM)
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
In one sentenceResponsible for the design, development, modification, debugging and/or maintenance of software systems. Works on specific modules, applications or technologies, and deals with sophisticated assignments during the software development process.
What will your job look like? Monitor tasks, identifying risks and handling mitigation and escalations.Respond to incident, involve in logging incidents, performing initial diagnostics, and attempting to resolve basic issues.Provide feedback and suggests solutions, including operability perspective.Identifies areas for automation in day to day operationFollow software engineering standards, applicable software development methodologies and release processes.Actively participate in discussions related to products/applications/modules/team .Enforce quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measures them and takes corrective actions in case of variances.Provide hands-on technical and functional input to design, maintenance, integration and testing of complex software components according to functional and technical design specifications. All you need is... Bachelor's degree in Science/IT/Computing or equivalent6+ years of experience as a Software EngineeringExperience with ELK stack (Elastic Logstash and Kibana) & Graphana including visualizations, dashboards , monitoring & Performance tuning\ troubleshooting of elastic clusterExperience using cloud native messaging frameworks like Apache Kafka, Kafka Connect, Kafka Streams Experience working with CI/CD tools such as GitLab and Jenkins, and Agile project management tools such as JiraWorking knowledge of Kubernetes (Specially kubtectl commands) , DockerFamiliar with cloud native technologies and building DevOps pipelines – incorporating Kubernetes and the multitude of deployment pipeline tooling that supports it (Jenkins, Spinnaker, Helm, Harbor, Nexus Sonatype etc)Experience in Mobility/Wireless Line of Business in charging\billing would be a big plusKnowledge of Openstack platform & Cloud concepts would be a another added advantageProgramming knowledge experience (Java / Python etc..)hands on experience in Unix/Linux , shell scripts etcAbility to communicate clearly and concisely, both verbally and in writing. Why you will love this job: The chance to serve as a specialist in software and technology.You will take an active role in technical mentoring within the team.We provide stellar benefits from health to dental to paid time off and parental leave#LI-SR1
#LI-Hybrid
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
