Senior Case Manager

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Role purpose (overall high level summary of the role)

Third Party Management (TPM) is the process of identification, assessment, remediation and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. This is an essential part of our business because it;

• Ensures we comply to our regulatory obligations
• Protects HSBC's brand, values and reputation
• Enables us to meet our business needs and support critical business services
• Reduces the risk of doing business with third parties
• Supports our policies and provides a consistent approach across the bank

In H2 2021, the Global Third Party Management (GTPM) Hub was launched to support Third Party Engagement Managers (TPEMs) across HSBC with third party risk management activities.

The next step in the evolution of the current support model is for the GTPM Hub to provide a Managed Service by taking on additional responsibility for risk management activities, including the execution of control tasks.

This is a key role in the function that will be or become expert in third party management and will be integral to the success of the function through mentoring, leadership, relationship management, portfolio management and process improvement

Governance and Committee Memberships (membership of ExCos, Risk Management Meeting)

• HUB Lead call (Monthly)
• Local drumbeats (Periodic)

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

The AVP - TPRM Case Manager to;

• Manage a portfolio of third party engagements (including more complex engagements), completing the risk assessment and associated due diligence on behalf of the business, utilising HSBC's risk management tool Archer and any other internal systems
• Support the Hub and in particular the TPRM Case Managers through mentoring, training and handling queries
• The single point of contact for the business, building a strong collaborative relationship and proactively managing the end-to-end engagement, ensuring that actions are completed in a timely manner
• Build an understanding of the engagement, the service and the risks associated to the business and the category of spend
• Engage (as required) all necessary internal and external stakeholders in both 1LOD and 2LOD
• Contribute to design and process improvements by providing feedback and suggestions as well as lead some initiatives
• Document a summary view of the activities performed on behalf of the business and observations / residual risks associated to the third party so that the business can make an informed decision against their risk appetite
• Ensure that the Business operate in line with the required frameworks, the prevailing regulatory and industry standards and HSBC's Policies & FIMs
• Act as a trusted partner, ensuring the business feel supported, building trust and credibility in the Hub by acting with integrity and professionalism in day to day engagements
• Escalate any issues in a timely manner to HUB Team Lead or Subject Matter Expert
• Maintaining and observing HSBC internal control standards, as well as timely implementation of internal and external audit points, together with issues raised by external authorities.
• Engage in complex cases with TPRM Case Managers and resolve any issues or disputes with TPEM and TPROs
• Share knowledge and best practice with the TPRM Case Managers & team

Leadership & Teamwork

• Mentor, train and support the TPRM Case Managers
• Works collaboratively and communicates persuasively, emphasising teamwork, diversity, and knowledge-sharing
• Work with peers in all Hubs locations to ensure consistency and to promote a continuous improvement environment

• Ensures the appropriate trainings are completed to be proficient in the role

  Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

  At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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