Senior Service Operations Analyst

Senior Service Operations Analyst

The Business Systems Analyst will provide input into the design of new systems and/or enhancements to existing systems. This position supports projects and project teams by applying business knowledge and understanding of current systems to identify future needs. The Business Systems Analyst works closely with end-users in developing solutions for complex requirements.

About the Role:

• Provides system support through troubleshooting, researching and resolving issues; communicates effectively with customers regarding status of incidents
• Collaborates with IT Project Managers and other stakeholders on development initiatives, providing input and feedback throughout the various stages of testing and implementation
• Identifies areas where operational efficiencies can be improved and assists in implementing changes
• Maintains relationships with key stakeholders and ensures appropriate communication across the organization
• Understands customer requirements and contributes to defining and delivering strategic technology solutions
• Applies business process methodologies and change management techniques to meet business objectives
• Consults with users and functional experts to determine specifications for new systems or modifications to existing systems
• Monitors key performance indicators (KPI) to measure service levels and system availability
• Ensures compliance with industry standards, government regulations and corporate policies
• Leads and mentors others as needed

About You:

• Bachelor's degree required; Master's degree preferred
• 3-5 Years of experience
• Experience working in a large global environment highly desirable
• Ability to work independently with little supervision
• Excellent interpersonal skills and ability to communicate at all levels within the organization
• Strong analytical thinking, problem solving and decision making skills
• Able to create effective presentations and demonstrate excellent written and verbal communication skills
• Proficient in Microsoft Office Suite products such as Word, Excel, PowerPoint and Outlook
• Prior experience with technology and data related programs
• Effective negotiation and influencing skills
• Knowledge of data warehouse concepts, database structure, information security and technology trends
• Working knowledge of technology vendor products and services
• Strong client relationship management skills.
• Knowledge of AWS , Azure preferred
• Knowledge of Security tools preferred

#LI-AC1

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on