Operations Analyst

hace 1 día

Ciudad de México, Ciudad de México Draiver A tiempo completo

About the company

DRAIVER is an industry-leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. We streamline management by connecting businesses to transport services and independent contract drivers, simplifying employment with quick and direct access to jobs and drivers, GPS routing and tracking, as well as providing digital documentation and payment options. Our all-in-one application provides you with the tools to better drive your business.

Role Objective

We are seeking an Operations Analyst to join our dynamic team and contribute to the successful execution of daily operations. This role focuses on trip execution, driver monitoring and support, and delivering excellent service to our clients. The Analyst will also be responsible for sharing operational results with customers on a monthly basis and supporting continuous process improvements.

Main Responsibilities

Execute and monitor daily vehicle movement operations to ensure a high-quality service for clients and driversProvide support to drivers throughout the trip and ensure successful completion according to terms and conditionsAct as a key point of contact for clients, providing updates, support, and sharing monthly operational performance reportsIdentify and tackle operational issues, proposing and implementing solutions to improve efficiencyCollaborate in the creation and improvement of internal processes and routinesConduct basic analysis to generate insights and support decision-making

Key Requirements

Minimum 1 year of experience in customer service, support, or operationsStrong ownership and ability to solve problems independentlyAbility to communicate effectively with internal and external stakeholdersExcel / Google Sheets proficiency (basic analysis and reporting)Basic SQL knowledge is a plusAdvanced English and SpanishCurrently enrolled in or graduated from a relevant degree program
 

Soft Skills Required

Critical thinking and problem-solvingEffective communicationResilience and adaptabilityProactive and action-orientedTeamwork and multitaskingAbility to work under pressureSelf-awareness

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