Operations Analyst

hace 22 horas

Ciudad de México, Ciudad de México Draiver A tiempo completo

About the company

DRAIVER is an industry-leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. We streamline management by connecting businesses to transport services and independent contract drivers, simplifying employment with quick and direct access to jobs and drivers, GPS routing and tracking, as well as providing digital documentation and payment options. Our all-in-one application provides you with the tools to better drive your business.

Role Objective

We are seeking an Operations Analyst to join our dynamic team and contribute to the successful execution of daily operations. This role focuses on trip execution, driver monitoring and support, and delivering excellent service to our clients. The Analyst will also be responsible for sharing operational results with customers on a monthly basis and supporting continuous process improvements.

Main Responsibilities

Execute and monitor daily vehicle movement operations to ensure a high-quality service for clients and driversProvide support to drivers throughout the trip and ensure successful completion according to terms and conditionsAct as a key point of contact for clients, providing updates, support, and sharing monthly operational performance reportsIdentify and tackle operational issues, proposing and implementing solutions to improve efficiencyCollaborate in the creation and improvement of internal processes and routinesConduct basic analysis to generate insights and support decision-making

Key Requirements

Minimum 1 year of experience in customer service, support, or operationsStrong ownership and ability to solve problems independentlyAbility to communicate effectively with internal and external stakeholdersExcel / Google Sheets proficiency (basic analysis and reporting)Basic SQL knowledge is a plusAdvanced English and SpanishCurrently enrolled in or graduated from a relevant degree program
 

Soft Skills Required

Critical thinking and problem-solvingEffective communicationResilience and adaptabilityProactive and action-orientedTeamwork and multitaskingAbility to work under pressureSelf-awareness

  • Operations Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Mirai Partners A tiempo completo

    At Mirai Partners, we truly believe that hard work yields excellent results, which is why we have a multidisciplinary team that strives for absolute excellence to achieve our goals.A team based on respect, proactivity, and diversity, that works as a united family and firmly believes in the company's core values.The positionOperations AnalystAbout the RoleWe...

  • Administrative Operations Analyst – Mexico

    hace 1 semana

    Ciudad de México, Ciudad de México Lotus ICT A tiempo completo

    Administrative Operations Analyst – MexicoEmpresa multinacional de servicios de TI y Telecom, con fuerte presencia en Brasil y en proceso de expansión en México, buscaAdministrative Operations Analystpara apoyar la operación local.ResponsabilidadesSoporte administrativo y documentalApoyo en la emisión de facturación (CFDI)Control básico de...

  • Business Operations Analyst

    hace 6 días

    Ciudad de México, Ciudad de México Bullpen Talent A tiempo completo

    Business Operations Analyst – Billing & Contract SystemsLocation: Monterrey, Mexico (Hybrid)Our client is a global WealthTech / SaaS company with operations across North America, Europe, and Latin America. As the company scales, billing accuracy and contract execution are business-critical.What You'll Own (Core Responsibilities)Own end-to-end invoice...

  • Financial Operations Analyst#

    hace 2 semanas

    Ciudad de México, Ciudad de México WTW A tiempo completo

    DescriptionWe are seeking an experienced and detail-oriented Financial Operations Analyst to join our Investments Operations team. This role is ideal for a data-driven professional with a strong background in financial services who is ready to take ownership of critical data processes and contribute to strategic initiatives.Key ResponsibilitiesManage and...

  • Operations Analyst

    hace 24 horas

    Ciudad de México, Ciudad de México HH Global A tiempo completo

    Purpose of the JobThe Operations Analyst is responsible for entry all data information of the projects into the system, tracking all the process and delivery dates in a positive, collaborative and team-building manner to ensure success. Collaborate to improve operations internally, work cooperatively and effectively to set goals, troubleshoot problems to...

  • Billing & Operations Technical Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Bright Inc A tiempo completo

    Billing & Operations Technical Analyst (Senior / Mid-Senior)Únete a Bright como Billing & Operations Technical Analyst y ayúdanos a asegurar la continuidad operativa del negocio mientras seguimos escalando el acceso a la energía solar en México.En este rol serás responsable de operar, resolver y mejorar los procesos críticos de billing, datos...

  • Operations - Settlements Analyst

    hace 3 días

    Ciudad de México, Ciudad de México JPMorganChase A tiempo completo

    DescriptionAs a Settlement Analyst at J.P. Morgan, you will play a vital role in ensuring the efficient and accurate processing of financial transactions, contributing to the integrity and success of our settlement operations. This position offers the opportunity to thrive in a fast-paced environment, collaborating with internal teams and external...

  • Operations - Settlements Analyst

    hace 24 horas

    Ciudad de México, Ciudad de México JPMorgan Chase A tiempo completo

    As a Settlement Analyst at J.P. Morgan, you will play a vital role in ensuring the efficient and accurate processing of financial transactions, contributing to the integrity and success of our settlement operations. This position offers the opportunity to thrive in a fast-paced environment, collaborating with internal teams and external counterparts.Key...

  • Talent Acquisition Operations Analyst

    hace 3 días

    Ciudad de México, Ciudad de México Walmart A tiempo completo

    Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...

  • Talent Acquisition Operations Analyst

    hace 22 horas

    Ciudad de México, Ciudad de México Warner Bros. Discovery A tiempo completo

    Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are thestorytellersbringing our characters to life,...