ACES Field Manager, AMZL
hace 6 días
Description
Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
To continue to drive process excellence within our Last mile Delivery business, we are currently looking for an ACES Manager.
As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization on site. You will be the link between station management and the ACES team. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance.
Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.
AmazonMexicoKey job responsibilities
Main Responsibilities
As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.
In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.
- Contribute to audit initiatives and support results-driven action planning
- Contribute to deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders
- Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
- Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts
- During peak time, you will have the responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance.
This role will be based in the delivery station. You are willing to work in non-traditional shift patterns which include nights.
Basic Qualifications
- Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
- Experience working with cross-functional teams
- Speak, write, and read fluently in English
Preferred Qualifications
- Knowledge of Lean, Six Sigma and Kaizen techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company
- Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
Job ID: A3149824
-
ACES Field Manager, AMZL
hace 1 semana
Cuauhtémoc, Ciudad de México Amazon A tiempo completoDESCRIPTIONAmazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no...
-
Area Manager, Last Mile
hace 2 semanas
Cuauhtémoc, Ciudad de México Amazon A tiempo completoDESCRIPTIONOperations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and...
-
Continuous Improvement Specialist
hace 1 semana
Cuauhtémoc, Ciudad de México Amazon A tiempo completoDESCRIPTIONOur overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.This is your chance to make history.Amazon Customer...
-
Continuous Improvement Specialist
hace 1 semana
Cuauhtémoc, Ciudad de México Amazon A tiempo completoDescriptionOur overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.This is your chance to make history.Amazon Customer...
-
Cuauhtémoc, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoDESCRIPTIONAbout AmazonAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon...
-
Project manager sr
hace 5 días
Cuauhtémoc, Ciudad de México Capital Humano Superior A tiempo completoEsta vacante viene de la bolsa de empleo Vacante para la empresa Capital Humano Superior en Cuauhtémoc, Ciudad de MéxicoObjetivo del puestoSerá responsable de liderar proyectos, contratos, finanzas, recursos y entregables. Será elpunto de contacto principal con el cliente (On Premise)y con los equipos internos, asegurando el cumplimiento deSLAs, KPIsy...
-
Operations Manager, Last Mile Operations
hace 5 días
Cuauhtémoc, Ciudad de México Amazon A tiempo completoDescriptionAbout AmazonAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon...
-
Delivery Area Manager
hace 5 días
Cuauhtémoc, Ciudad de México Amazon A tiempo completoDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Three key areas that you will always focus on are safety, service...
-
Delivery Area Manager
hace 2 semanas
Cuauhtémoc, Ciudad de México Amazon A tiempo completoDescriptionAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Three key areas that you will always focus on are safety, service...
-
Cuauhtémoc, Ciudad de México Amazon A tiempo completoDescriptionUbicación: C. del Fresno 376, Atlampa, Cuauhtémoc, 06450 Ciudad de México, CDMX, México.Horario: Disponibilidad para rolar turnos día, noche y fines de semanaNuestra misión en Amazon es ser la empresa más centrada en el cliente de la Tierra, y nuestro galardonado equipo de Mexico Central Operations es una parte clave para lograr ese...
