Process Engineer, SSD, Amazon Customer Excellence System

About Amazon

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon Operations

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience.

The Role

Amazon Mexico Fulfillment Operations is seeking a Process Engineer (PE) to work in the ACES (Amazon Customer Excellence Systems) team.

The PE team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the Amazon Fulfilment Network. This team is essential to establish best in class network performance across all process paths, accelerate implementation of technological advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the network. As Amazon Mexico continues to rapidly grow the SSD Operation and infuse the organization with new talent, we need to ensure the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network-wide process improvements. The team would drive process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong OP performance. The team will work closely with other ACES peers, launch teams, operations, engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channeling resources to address gaps in these input metrics. This role requires the ability to insist on the highest standards for process execution, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity, efficiency and cost reduction gains across the super region. The individual will be responsible for producing and refining process standards, building on current best practices for physical infrastructure and designing operational procedures that is used across the network and beyond.

Key job responsibilities

As a Process Engineer, you will be responsible to design initiatives from scratch and drive testing and pilot studies within a strict assigned timelines. This role requires the ability to demonstrate ownership for your initiatives, understand the initiative in detail, and influence to deliver meaningful results translating to tangible productivity and efficiency gains across the entire network. Some of the position's key responsibilities include:

• Evaluate performance objectives and metrics across the network to proactively identify process improvement opportunities within your assigned process path
• Develop and implement detailed standard operating procedures to support daily operations within optimized operating window for each fulfilment process
• Partner with operational leaders within the FCs to execute implementation of process improvements driving stabilization and standardization across the network
• Deliver coaching and process path information across network of operational leaders in the FCs as it relates to your respective process path to support reduction of variation in process standards and knowledge gaps within FC network
• Execute, measure and support communication of project impacts in partnership with the site leaders responsible for day to day operations
• Work with cross-functional teams such as Engineering, Learning and Talent Development and CI to deliver capability development projects
• Partner with ACES peers for reviewing critical inputs, new training, best practice sharing, and documentation to drive benchmark performance.

A day in the life

• Evaluate performance metrics to proactively identify process improvement opportunities
• Audit, teach, and drive execution to the benchmark standards
• Partner with operational leaders to execute standard work and process improvements
• Collaborate with cross-functional teams to deploy network-wide initiatives
• Develop and implement KPI reporting for programs and projects
• Travel up to 50% of the time to various sites across the country

About the team

Amazon Customer Excellence System (ACES)

ACES MX Tenets:

1.- We model the behavior and methods we teach.

2.- We set our priorities based on Brilliant Basics. When there is a conflict between two of them, a lower level BB may be prioritized only by business decision (i.e., Cost over Quality), considering the initiatives for their long-term benefits.

3.- We don't assume; we research, dev1elop, document and share standards that build a solid and sustainable foundation for operations, always supported by data.

4.- We standardize before we innovate (Don't reinvent the wheel). Innovation is sought when the current standard has been exploited to the maximum. Challenging a standard will never be the same as not following it.

5.- We value diversity and build inclusive teams as a key factor for standardization and innovation, breaking down organizational silos.

ACES MX Vision

Become Worldwide Operations reference by driving Operational Excellence

ACES MX Mission

Promote Amazon's culture of innovation and excellence by influencing operations teams to identify, prioritize and deploy scalable mechanisms and solutions to optimize resources and achieve business objectives.

• Bachelor's degree in relevant field of operations
• Experience with Six Sigma tools and Lean techniques
• Experience experience using data and metrics to measure impact and determine improvements
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
• Speak, write, and read fluently in English, and have the ability to take direction in English
• 3+ years of quantitative role (engineering, process re-engineering, quality assurance) experience

• Master's degree or above in business, engineering, operations, supply chain, transportation logistics
• Lean Six Sigma Green Belt or Black Belt certification
• Experience with data analysis (including advanced Excel and database analysis)
• Experience communicating to senior management and customers verbally and in writing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.