Process Analyst

hace 2 semanas

Monterrey N L, México Chubb Insurance A tiempo completo

Chubb es un líder mundial en seguros con operaciones en 54 países; estamos respaldados por nuestra solidez financiera que nos distingue como una de las aseguradoras más rentables del mundo.

"Chubb en México es una empresa a favor de la diversidad e inclusión. No hacemos distinción por motivos de discapacidad, raza, religión, orientación sexual, condición económica, nacionalidad ni por ningún otro motivo."

Job requirements:

  • Background in business, operations, process engineering, or business analysis or Master's/Bachelor's degree in management, finance or business·
  • Fluent English is required,
  • Hands-on experience as a practitioner in operational excellence/effectiveness, process engineering, or continuous improvement methodologies
  • Experience in digital experience strategy and design or intelligent process automation is a plus
  • Lean Six Sigma certification, or other related process engineering certifications is a plus

Responsibilities:

  • Create business capability models to facilitate decomposition, grouping, representation and analysis of business activities/processes across the firm's value-chain.
  • Map current state processes across applicable domains or lines of business to deliver insight into customer/employee pain-points and support devising improvements.
  • Perform root cause analysis using appropriate tools, identify triggers, collect and analyze relevant data, isolate root causes, and design elimination strategies.
  • Create target state processes across applicable domains or lines or business to enable increased levels of straight through processing and allow more seamless agent/customer delivery of Chubb solutions, while freeing up Chubb resources to focus on the highest value-add tasks.
  • Design and support execution of hypotheses/proofs of concept as precursors to broader implementations · Understand and apply agile as a delivery method and ways of working.

If you require any particular support in order to conduct your interviews, please specify this to the Human Resources representative who contacts you to begin the process.

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