Customer Master Data Analyst

hace 6 días

Monterrey N L, México Bosch A tiempo completo

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

What you will do

Customer Master Data Analyst is the right position for you if you would like to take over a role where you can use your communication skills and that is close to business and finance. In our Business Centre this position belongs to the Order-To-Cash (OTC) department.

Our OTC team works to maximize the timely effort of requests from our customers around the globe, through the effective management of enquiries made and received by telephone or email.

How you will do it

In your role as a Customer Master Data Analyst you will be responsible for activities related to customer portfolios. You will manage Customer Master Data processes, provide early stage customer service and, where necessary, raise cases involving customer complaints. You will also support other finance operations by providing and receiving information from customers regarding billing, collection and cash application.

During your normal daily activities, you will need to maintain timely process resolution, as well as proactive contact with your business partners.

You will be expected to analyze reports and initiate resolutions. With a strong analytical approach, you will support the business by understanding customer complaints, initiate research cases to resolve billing and commercial customer service issues on accounts and take appropriate actions to prevent delinquent payment.

Qualifications

  • Fluent in Spanish and English, strong verbal and written communication skills
  • Excellent customer service, organizational, communication, and follow-up skills, with the ability to work in a fast paced team environment while meeting deadlines
  • Solid self-management, team player with pro-active approach and problem solving personality
  • Innovative and constantly looking for opportunities to improve

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