Collection Specialist

hace 2 semanas

Ciudad de México, Ciudad de México Concord Servicing, LLC A tiempo completo

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

Collect payments on overdue accounts and locate debtors to make collection arrangements.

  • Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
  • Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
  • Receives payments over the phone via Credit Card or Check.
  • Document customer accounts in an accurate and timely manner.
  • Sending letters, statements, payment histories
  • Handling customer complaints and resolution paper work
  • Maintain and achieve monthly goals given.
  • Able to react to change productively and handle other tasks as assigned.

Requirements

  • Call center/collections experience
  • FDCPA and State Regulations
  • Excellent analytical and communication skills. Good grammar, voice and diction.
  • Knowledge of loan calculations
  • Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
  • Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
  • Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
  • Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.

Benefits

  • Salary 10,600
  • Guaranteed Bonus 7,000 first month
  • Food Vouchers 2,000
  • Internet Bonus 400
  • Medical Insurance
  • Life Insurance
  • Dental Insurance

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