Collections Specialist
hace 6 días
Position Overview:
We are seeking a detail-oriented and assertive
Collections Specialist
to manage recovery efforts for past-due accounts and protect the integrity of our funding portfolio. The ideal candidate will have experience in
MCA collections
, possess strong communication and negotiation skills, and be comfortable working in a high-paced environment.
Key Responsibilities:
- Monitor and manage a portfolio of delinquent merchant accounts
- Make outbound calls and send emails to merchants regarding payment issues or missed remittances
- Negotiate repayment terms, settlements, and workout plans in line with company policy
- Coordinate with legal and compliance teams for escalated matters, including UCC filings or default actions
- Document all interactions in the CRM and maintain accurate records of payment status
- Collaborate with underwriting and funding teams on high-risk accounts
- Perform skip tracing and business searches to locate merchants or validate operational status
- Recommend accounts for charge-off, litigation, or sale based on collection efforts
- Provide weekly reporting on collection metrics, recovery rates, and account statuses
Qualifications:
- 1–3 years of experience in collections, ideally in
financial services. - Strong negotiation and problem-solving skills
- Excellent verbal and written communication
- Experience with CRM platforms (e.g., Salesforce, HubSpot)
- Familiarity with UCC filings, payment processing, and MCA recovery procedures is a plus
- Ability to work independently and manage time effective
-
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