Collections Specialist

hace 6 días


Ciudad de México, Ciudad de México Cashera Capital A tiempo completo

Position Overview:

We are seeking a detail-oriented and assertive
Collections Specialist
to manage recovery efforts for past-due accounts and protect the integrity of our funding portfolio. The ideal candidate will have experience in
MCA collections
, possess strong communication and negotiation skills, and be comfortable working in a high-paced environment.

Key Responsibilities:

  • Monitor and manage a portfolio of delinquent merchant accounts
  • Make outbound calls and send emails to merchants regarding payment issues or missed remittances
  • Negotiate repayment terms, settlements, and workout plans in line with company policy
  • Coordinate with legal and compliance teams for escalated matters, including UCC filings or default actions
  • Document all interactions in the CRM and maintain accurate records of payment status
  • Collaborate with underwriting and funding teams on high-risk accounts
  • Perform skip tracing and business searches to locate merchants or validate operational status
  • Recommend accounts for charge-off, litigation, or sale based on collection efforts
  • Provide weekly reporting on collection metrics, recovery rates, and account statuses

Qualifications:

  • 1–3 years of experience in collections, ideally in
    financial services.
  • Strong negotiation and problem-solving skills
  • Excellent verbal and written communication
  • Experience with CRM platforms (e.g., Salesforce, HubSpot)
  • Familiarity with UCC filings, payment processing, and MCA recovery procedures is a plus
  • Ability to work independently and manage time effective

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