Operations Coordinator

About Us: At Improv we are committed to transforming the Human Capital Management (HCM) and Workforce Management (WFM) industry through a strategic focus on Strategy, Process and People. Our goal is to deliver solutions that truly meet our clients' needs-not just the latest trend by partnering with the best in the industry, we broaden our capabilities and consistently achieve outstanding outcomes.

Improv empowers our team with a culture of innovation, trust, and open communication, ensuring our people bring their best every day. Our work impacts millions of lives around the globe. We don't take this lightly. It's a big job - and we are all-in. We're always looking for great teammates who share our passion for doing meaningful work that makes a real difference.

We are seeking for a Operations Coordinator who will play a pivotal role in ensuring smooth, standardized, and efficient internal processes. This position reports directly to the Director of Operations and works directly with Improv Leadership. This role is ideal for someone who thrives in a structured environment, enjoys cross-functional collaboration, and is eager to grow their operational and analytical skills.

Here's a detailed breakdown of the responsibilities, focus areas, and key processes supported by this role:

What You Will Do:

• Process Execution & Compliance: Follow standardized procedures for sales order setup, project creation, onboarding, and reporting. Participate in audits to ensure compliance and identify areas for improvement.
• Stakeholder Communication: Act as the main point of contact for internal teams. Provide timely updates, resolve bottlenecks, and facilitate collaboration across departments.
• Issue Resolution & Escalation: Identify operational issues, escalate when needed, and track resolution progress to ensure timely feedback and closure.
• Operational Support Areas:
• Sales & Project Setup
• Contractor & Employee Onboarding
• Time Card Audits
• Reporting & Metrics

Growth & Learning Opportunities:

• Gain hands-on experience with CRM, ERP, and project management tools.
• Develop cross-functional communication and stakeholder management skills.
• Learn to identify process improvement opportunities and contribute to operational excellence.
• Exposure to consulting operations in a dynamic, fast-paced environment.
• Opportunity for growth and role expansion as the business and individual develops.

Your knowledge, skills, and abilities:

• Process-Oriented: Strong attention to detail and ability to follow standardized procedures.
• Communication: Clear written and verbal communication; effective cross-functional collaboration. Professional Level English.
• Analytical: Proficient in Excel; able to identify trends and resolve discrepancies.
• Tech-Savvy: Proficient in Microsoft Office. Comfortable with tools like Hubspot, Kantata, ClickUp.
• Adaptable & Proactive: Thrives in fast-paced environments; seeks continuous improvement.
• Education: We're open to a variety of academic backgrounds, but ideal candidates will have a degree in a technical, business, or communication-related field, such as Business Administration, Human Resources, Industrial Engineering, Information Technology, Data Science, or a related area.
• Only resumes submitted in English will be considered

Why join the Improv team?

We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know.

We currently offer the following benefits:

• Access to private medical insurance through MetLife.
• Life insurance policy via MetLife.
• 30-day Christmas bonus and a monthly technology stipend.
• Contribution of 8% of the employee's salary to a savings fund.
• Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to.
• Family-friendly benefits, including 16 weeks off for maternity leave, 8 weeks off for non-birthing parent leave, and employer-paid short-term and long-term disability.
• Support for individual development through certifications, continued learning, conferences, and more.

We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Improvizations is an Equal Opportunity Employer.