Customer Service Specialist – Freight Forwarding

hace 19 horas


Polanco, Ciudad de México Alebrije Logistics A tiempo completo

Responsibilities

  • Coordinate and follow up on
    cross-border cargo operations between Mexico and the U.S.
    , ensuring timely and accurate execution.
  • Manage bookings and daily coordination with
    land transportation providers, customs brokers, and carriers
    .
  • Maintain continuous communication with customers, suppliers, and internal teams, providing shipment updates and operational support.
  • Prepare and update
    shipment tracking and operational reports
    .
  • Track charges, payments, and support
    supplier reconciliation
    .
  • Identify operational issues, ensure proper follow-up, and support continuous improvement.

Qualifications

  • Minimum
    2 years of experience
    in logistics or
    freight forwarding operations
    .
  • Experience in
    cross-border transportation Mexico–U.S.
    (land transportation preferred).
  • Knowledge of customs processes and operational documentation.
  • English proficiency
    (written and spoken).

Skills

  • Proactive, hands-on operational mindset
  • Strong attention to detail and follow-up
  • Problem-solving orientation


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