Cash Allocation Manager LA

Cash Allocation Manager LAThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Account Delivery Manager is a direct client contact position responsible for leading delivery of all high value and in- scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met. The ADM works with business partners and vendors using their leadership skills and technical knowledge to develop, implement and lead a customer centric Account Service Team (AST) operational model driving best-in-class TCE and Quality. The ADM promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving transformation optimization while managing scope, resources, cost of delivery and coordination. The ADM understands the client at the local, country, region and WW level to analyze delivery requirements, contribute to client's strategic business plan, and create incremental revenue opportunities. The ADM owns the cost expense within the account and actively seeks opportunities to drive down the cost of delivery. The ADM manages overall delivery commitments to the customer as the single point of delivery accountability within each account for meeting delivery targets, service excellence, and operating within the POR financial model and is the principal contact for all service operational and tactical issues for the client and the company delivery organizations. The ADM develops and nurtures an excellent client relationship at the executive level along with supporting the Client Manager in establishing the customer as a Reference Account and supporting growth opportunities.

Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director. 

Additional guidance/criteria: Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region; Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers.

How you´ll make your mark:

• Develops and nurtures senior Mgmt or executive-level relationships with the customer.
• Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.
• Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.
• Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
• Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.
• Owns cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.
• Ability to effectively and proactively manage risk for high to very high risk projects.
• Hires & leads cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans.
• Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.
• Develops & manages account service delivery plan. Contributes to strategic account plan.
• Negotiates with and manages 3rd party vendors contributing to contractual requirements.
• Develops solutions and participates in presales & change order negotiations representing & approving delivery capability & cost solution.
• Identifies incremental revenue opportunities and supports pursuit activities.
• Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
• Contributes to organization strategic business plan to drive the company's goals and initiatives.
• Identifies cross business unit optimization opportunities and drives improvement effort.
• Develops and drives knowledge management strategies to drive organizational maturity.
• Contribute to development and implementation of ADM methodology and tools to support customer engagement model.
• Manages their resource pool of Account Delivery Managers: forecasting resource requirements and staffing to meet demand.
• Aligns ADM resources to business needs ensuring optimization of staff talent and expertise.
• Responsible for identifying and hiring top talent to achieve business results.
• Manages, coaches and mentors team to achieve best-in-class TCE, drive down cost of delivery and achieve trusted advisor status with customer.
• Responsible for the continuous development of their ADM teams: improving the performance of their underachievers or taking the appropriate corrective action.
• Promote customer strategy development by ADMs to grow account into reference site.
• Contribute to strategic growth plans.
• Responsible to ensure knowledge management is captured, documented and leveraged for improved performance.
• Manages FPR process.
• Supports team in execution of responsibilities removing barriers when necessary.
• Escalates major Account Delivery Management issues to the higher Management with recommendations to address.
• Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding.
• Achieves diversity and other HR goals.
• Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.

About you:

• First Level University Degree or equivalent combination of education and experience.
• 8 - 12 years relevant business experience.
• Multi cultural and x-region experience desired.
• ITIL/ITSM experience.
• Ability to build & manage strong customer relationship at the executive level.
• Excellent influence & negotiation skill.
• Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations.
• Ability to understand & analyze an issue or problem to develop & implement a corrective action plan.
• Applies appropriate knowledge and methods to resolve very complex business issues.
• Leadership ability to build & manage a cross cultural, cross tower, cross business team for effective & efficient customer support.
• Ability to proactively & effectively manage risk on high to very high risk projects.
• Coaches & mentors experts & specialist ADM/DDMs.
• Develops & consistently applies Quality & Continuous Improvement Plans.
• Ability to develop & present high impact message to executive level management.
• Excellent communication skills: verbal, written & presentation with the capability to represent the company at external customer & industry events.
• Industry sector knowledge (finance, manufacturing, etc.).
• Crisis & conflict management.
• In-depth knowledge of corporate, public, and legal policies as applicable for Outsourcing programs.
• Ability to lead and coordinate large teams, often WW and virtual.
• Cultural sensitivity as works across multiple geographies.
• Ability to negotiate within workgroups, customers and company management.
• People Management ability.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Manager_

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.

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