Manager, IT

hace 3 días


Granada CDMX, México Kraft Heinz A tiempo completo

All Posting Locations: Ciudad de México, Distrito Federal, MX

Job Functions: IT

Date Published: October 29, 2025

Ref#: R-97722

ABOUT THE ROLE

Job Description

IT Manager, EDI/B2B Services

As the IT Manager for EDI/B2B Services, you'll oversee support and projects for EDI/B2B in your assigned zone (North America, European Union, or Australia/New Zealand/Japan). You'll work with the Team Lead, other IT Managers, and other KHC and partners teams to ensure efficient service delivery, align with global strategies, and drive continuous improvement.

Key Responsibilities:

– Lead daily EDI/B2B operations, ensuring optimal system performance and security

– Manage and develop a team of IT professionals and contractors

– Implement global policies and best practices for regional EDI/B2B services

– Coordinate with global support teams to maintain efficient "follow-the-sun" support

– Engage with stakeholders to gather requirements and develop aligned technical solutions

– Prioritize business demands with regional IT Capability Leads

– Facilitate stakeholder status update meetings

– Manage regional EDI/B2B projects from initiation to delivery

– Track and report on projects and metrics using ServiceNow

– Manage EDI/B2B service contracts, including negotiations and procurement processes

– Ensure compliance with relevant regulations and organizational standards

– Develop and maintain SOPs and technical documentation

– Foster a culture of continuous learning and knowledge sharing

– Implement training programs to enhance teams' capabilities

Requirements:

– Proven experience in managing B2B/EDI technologies and processes

– Strong leadership and people management skills

– Excellent communication and stakeholder management abilities

– Proficiency in ServiceNow for project tracking and reporting

– Strong problem-solving and decision-making skills

– Excellent organizational and time management skills, business acumen

– Commitment to knowledge sharing and continuous improvement

As IT Manager, you'll be crucial in ensuring seamless EDI/B2B operations and swift issue resolution in your region. You'll contribute significantly to our global B2B integration initiatives by managing stakeholders, resources, and trading partners effectively.

Location(s)

Mexico City – Antara Tower A – 5th Floor – Local Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.



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