Telephone Collections Executive

hace 7 días

Naucalpan de Juárez, México Ford de México A tiempo completo

As a Telephone Collections Executive at Ford Credit, you will be responsible for executing assigned collections strategies, managing a portfolio of clients via telephone, and resolving credit-related inquiries. This role demands exceptional negotiation, persuasion, and analytical skills to skillfully handle objections, clarify payment issues, and drive successful recovery outcomes while ensuring compliance with internal processes.

The people of Ford Motor Credit Company have a 60-year commitment to helping put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to five thousand dealers and more than four million customers in over 100 countries around the world. If you're customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.

Since 1959, we have worked with dealerships to put people behind the wheels of great Ford and Lincoln vehicles. We provide financing, outstanding service and professional expertise to five thousand dealers and more than four million customers in at least 100 countries. Prospective employees can expect a professional atmosphere with opportunities to grow.

  • Bachelor's degree in Economics-Administrative areas, Business Administration, Law, Accounting, or a related field (In progress or completed).
  • 1-2 years of proven experience in customer service, credit collections, or related roles.
  • Proficiency in Microsoft Office Suite, particularly Excel (basic to intermediate level).
  • Strong analytical and problem-solving skills, with a meticulous and observant approach to data.
  • Excellent verbal and written communication skills, demonstrating a natural ease in speaking, negotiation, and persuasion.
  • Ability to work effectively in a team and adapt to changing environments and priorities.
  • High tolerance for frustration, coupled with a proactive and results-oriented mindset.
  • Intermediate conversational English level is required; an advanced level is a significant advantage.
  • Knowledge and experience in credit analysis processes, decision-making, and risk assessment are desirable.
  • Availability to meet the demands of the position.

DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

  • Execute established collections strategies on a daily basis.
  • Proactively make and receive customer calls to manage monthly payment due dates and address credit-related inquiries.
  • Accurately and promptly record all customer interactions and actions within the system.
  • Skillfully handle objections, leveraging strong negotiation and persuasion techniques to secure payments.
  • Identify and manage payment clarification cases, ensuring alignment with internal processes.
  • Analyze data to continuously improve collection effectiveness and proactively solve problems.

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