Telephone Collections Executive

hace 2 semanas

Naucalpan de Juárez, México Ford Motor Company A tiempo completo

As a Telephone Collections Executive at Ford Credit, you will be responsible for executing assigned collections strategies, managing a portfolio of clients via telephone, and resolving credit-related inquiries. This role demands exceptional negotiation, persuasion, and analytical skills to skillfully handle objections, clarify payment issues, and drive successful recovery outcomes while ensuring compliance with internal processes.

  • Bachelor's degree in Economics-Administrative areas, Business Administration, Law, Accounting, or a related field (In progress or completed).
  • 1-2 years of proven experience in customer service, credit collections, or related roles.
  • Proficiency in Microsoft Office Suite, particularly Excel (basic to intermediate level).
  • Strong analytical and problem-solving skills, with a meticulous and observant approach to data.
  • Excellent verbal and written communication skills, demonstrating a natural ease in speaking, negotiation, and persuasion.
  • Ability to work effectively in a team and adapt to changing environments and priorities.
  • High tolerance for frustration, coupled with a proactive and results-oriented mindset.
  • Intermediate conversational English level is required; an advanced level is a significant advantage.
  • Knowledge and experience in credit analysis processes, decision-making, and risk assessment are desirable.
  • Availability to meet the demands of the position.

DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

  • Execute established collections strategies on a daily basis.
  • Proactively make and receive customer calls to manage monthly payment due dates and address credit-related inquiries.
  • Accurately and promptly record all customer interactions and actions within the system.
  • Skillfully handle objections, leveraging strong negotiation and persuasion techniques to secure payments.
  • Identify and manage payment clarification cases, ensuring alignment with internal processes.
  • Analyze data to continuously improve collection effectiveness and proactively solve problems.

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