Sales Support and Shared Services Representative

hace 5 días

Ciudad de México, Ciudad de México Nutanix A tiempo completo

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a detail-oriented, results-driven professional with a knack for optimizing sales processes and ensuring seamless quote management? If so, you'll thrive at Nutanix, where you'll play a key role in supporting our sales teams by managing complex deal pricing, driving process improvements, and analyzing quotes to enhance deal velocity. Join us on our mission to innovate sales support and deliver exceptional service, while collaborating with diverse business units to shape our continued success since 2021. Your contributions will directly impact productivity and efficiency across our organization.

About the Team

The Sales Support and Shared Services role sits within the Worldwide Deal Support and Order Management organization under Revenue operations. Your primary customer will be Nutanix sales teams but will work with multiple teams involved in the sales process. Some of these teams include Deal Desk, Bid Management, Order Management, CPQ (Configure, Price, Quote), Bizapps, Product managers and others which in turn creates a very dynamic role where the ability to analyze and lead conversations between these parties is key as you are, often, the first point of contact for sales teams.

Your Role

  • Opportunity and quote management via Salesforce
  • Pricing and coordination of complex and non-standard deals
  • Support multiple business units to drive deal velocity
  • Coordinate with internal teams to drive, test and execute long-term process improvements
  • Analyze and approve/reject quotes within appropriate SLA's while driving healthy deal economics
  • Surface any quote related challenges immediately to Nutanix Leadership for remediation

What You Will Bring

  • Proven ability to provide exceptional high-end customer service
  • Experience in enterprise technology sales is a plus
  • Accurately follow and create standard operating procedures established by the business unit
  • Experience with quoting processes, tools and sales procurement cycles
  • Strong analytical skills
  • Strong Change Management Skills: Follow-Up, Follow-Through, Accountability, Sense of Urgency, and superior customer service
  • Microsoft Excel – Proficient user
  • Enterprise CRM (Customer Relationship Management) software such as
  • Quoting in Frontline or similar CPQ tools
  • Ticket management via Freshdesk or similar
  • 3+ years of customer and/or sales support experience
  • A bachelor's degree in business administration, IT related career or finance is a plus
  • Quote approvals or Deal Desk experience

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

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