Client Operations Lead

hace 7 días

Ciudad de México, Ciudad de México OpsArmy Careers A tiempo completo

*Position Type:*
Full-Time

*Location:*
Remote

*Apply here:

About The Role
Were hiring a
Client Operations Lead*
to take ownership of ongoing client relationships while guiding the talent supporting those accounts. This role focuses on keeping operations aligned, performance on track, and communication clear on both sides.

Youll work closely with clients to understand expectations, monitor delivery, and proactively address concerns. At the same time, youll coach and support talent—helping them stay productive, confident, and aligned with service standards. This is a hands-on leadership role ideal for someone with BPO or service delivery experience whos ready to step into broader responsibility.

Key Responsibilities

  • Act as the primary operational contact for assigned client accounts
  • Maintain regular check-ins to ensure satisfaction and retention
  • Translate client expectations into clear guidance for talent
  • Coach team members on quality, productivity, and communication
  • Monitor attendance, output, and workflow adherence
  • Track deliverables and ensure tasks move on schedule
  • Maintain and reinforce SOPs across accounts
  • Address issues early and resolve misalignments calmly and professionally

Qualifications

  • 2–5 years experience in BPO, operations, or client-facing roles
  • Experience managing client relationships and supporting retention
  • Experience coaching or guiding team members
  • Strong English communication and organization skills
  • Comfortable managing multiple accounts simultaneously

*Apply here:
*

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