Spare Parts Specialist

hace 5 días

Mexico City Metropolitan Area BYD MÉXICO A tiempo completo

In BYD we are looking for your talent as
Spare Parts Specialist.

You will be responsible for supporting the dealer network by ensuring efficient spare parts operations. This role includes providing training to dealers, monitoring claims, preparing quotations, and offering expert guidance in the use of the Electronic Parts Catalog (EPC). The Spare Parts Analyst will play a key role in maintaining customer satisfaction and strengthening the dealer network's aftersales performance.

Key Responsibilities

  • Provide
    direct support and attention to dealers
    regarding spare parts operations, availability, and inquiries.
  • Deliver
    training sessions for dealerships
    on spare parts processes, systems, and EPC usage.
  • Track and monitor
    claims related to spare parts
    , ensuring timely resolution and proper documentation.
  • Prepare and deliver
    quotations for spare parts
    in coordination with the dealer network and internal teams.
  • Manage and support the
    Electronic Parts Catalog (EPC)
    , ensuring correct application, updates, and dealer guidance.
  • Collaborate with logistics, sales, and aftersales teams to improve spare parts availability and service levels.
  • Prepare reports and KPIs related to claims, dealer support, and spare parts performance.

Qualifications

  • Bachelor's degree in
    Automotive Engineering, Industrial Engineering, Business Administration, or related field
    .
  • 2–4 years of experience
    in spare parts, aftersales, or related roles in the automotive industry
  • Hands-on experience with
    EPC (Electronic Spare Parts Catalog)
    .
  • Proficiency in
    Excel and SAP
  • English:
    Intermediate–Advanced
    level for communication with global teams.

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