Spare Parts Specialist
hace 7 horas
In BYD we are looking for your talent as
Spare Parts Specialist.
You will be responsible for supporting the dealer network by ensuring efficient spare parts operations. This role includes providing training to dealers, monitoring claims, preparing quotations, and offering expert guidance in the use of the Electronic Parts Catalog (EPC). The Spare Parts Analyst will play a key role in maintaining customer satisfaction and strengthening the dealer network's aftersales performance.
Key Responsibilities
- Provide
direct support and attention to dealers
regarding spare parts operations, availability, and inquiries. - Deliver
training sessions for dealerships
on spare parts processes, systems, and EPC usage. - Track and monitor
claims related to spare parts
, ensuring timely resolution and proper documentation. - Prepare and deliver
quotations for spare parts
in coordination with the dealer network and internal teams. - Manage and support the
Electronic Parts Catalog (EPC)
, ensuring correct application, updates, and dealer guidance. - Collaborate with logistics, sales, and aftersales teams to improve spare parts availability and service levels.
- Prepare reports and KPIs related to claims, dealer support, and spare parts performance.
Qualifications
- Bachelor's degree in
Automotive Engineering, Industrial Engineering, Business Administration, or related field
. - 2–4 years of experience
in spare parts, aftersales, or related roles in the automotive industry - Hands-on experience with
EPC (Electronic Spare Parts Catalog)
. - Proficiency in
Excel and SAP - English:
Intermediate–Advanced
level for communication with global teams.
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