Information Technology Operations

Job Description
What will you do?
Job Profile Summary

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Job Description.

• Monitors service delivery and health of the environment, Frequent contact with others outside the work group. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education, and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc. Holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Models GM behaviors and creates a winning culture. Performs other related duties as assigned.
• Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc.

LEVEL EXPECTATIONS:

• Entry level professional executing work requiring independent decision-making and judgment with appropriate supervision over outcomes.

EXPERTISE

• Requires good theoretical knowledge in specialization and an entry-level understanding of practices and procedures, usually acquired through an undergraduate degree, professional certification, or comparable work experience with some additional limited experience.
• Critical analysis skills developed through professional study or comparable experience sufficient to identify, describe, and make recommendations relative to business challenges impacting their area on a day-to-day basis. Applies a body of professional / theoretical knowledge and problem-solving techniques to identify and resolve issues.
• Works under direct guidance and task-oriented supervision. Employees typically follow a defined process but are required to plan and organize their own work.

COMPLEXITY

• Independently seeks opportunities to learn the processes within own area, and the tools / approaches that can be applied to these challenges.
• Exercises decision-making skills sufficient to propose solutions to leadership and a plan for utilizing established procedures to create new solutions.
• Develops stable working relationships internally exchanging standard/basic information with colleagues and immediate supervisor, project leaders and other professionals in the team. Contributes to discussions relevant to the direction and priorities of own area.
• Communicates information about relevant facts, practices, and policies pertaining to their own job area, effectively exchanging information with colleagues and team leaders in a concise, clear, and professional manner.

SCOPE AND IMPACT

• Develop an understanding of established procedures / approaches sufficient to exercise independent judgment and professional decision-making regarding the appropriate course of action. Work undergoes periodic review in accordance with established procedures or precedent.
• Follows through on difficult situations and exercises independent decision-making regarding a course of action by following established procedures.
• Employees' professional impact is typically within their immediate work area.

Additional Job Description:

• Key Requirements:
• Available to work rotating shifts on a 6x1 schedule.
• Conversational English level, with the ability to interact in professional settings.
• Systems Engineering, Telematics Engineering, Information Technology, or a related field.
• 1 year of IT experience (preferred).
• Manufacturing experience (preferred).
• Desired Competencies/Skills
• Systems Administration (Windows/Linux/Unix)
• Network Management (TCP/IP, VPN, firewalls, routing, switching)
• Infrastructure Monitoring and Maintenance.
• Incident and Problem Management (ITIL, ServiceNow, Remedy, Jira Service Management)
• Server and Virtualization Management.
• Cloud Operations (AWS, Azure, GCP – hybrid environment management).
• Backup & Recovery (business continuity tools and strategies).
• Operational Cybersecurity (patch management, access control, hardening, incident response).
• Data Analytics: Ability to collect, cleanse, and transform large volumes of data from different sources.
• Information Analysis: Interpretation of complex data to support strategic and operational decision-making.
• Dashboard Creation: Design and construction of interactive and intuitive dashboards in tools such as Power BI, etc.
• Implementation of Artificial Intelligence Agents/Models: Development and integration of intelligent agents and machine learning models for specific use cases (automation, prediction, classification).

Work Appropriately
On Site: This position requires to work on site on a full-time basis

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

Remember to attach your CV when applying to this vacancy.

SPONSORSHIP NOT SUPPORTED:
GM does not provide immigration-related sponsorship for this role, do not apply for this role if you will need GM immigration sponsorship now or in the future.

Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future. This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit
How we Hire
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Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment,
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