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Meet the Team
The Dispute Team plays a critical role within Cisco's Order to Cash operations, ensuring accurate and timely resolution of customer and partner disputes. The team works cross-functionally with Collections, Sales, Tax, CLO, Finance, and external parties to resolve billing, tax, and financial discrepancies that may impact cash flow. Timely dispute resolution is essential to maintaining strong customer relationships and minimizing financial risk.
Your Impact
As a Dispute Analyst, you will manage and resolve disputes between Cisco and its customers or partners related to financial transactions, billing discrepancies, and tax-related matters. This role is essential to minimizing cash flow impact through timely and accurate dispute resolution. You will investigate dispute cases, collaborate with cross-functional stakeholders, and communicate outcomes to internal teams and customers, ensuring disputes are resolved efficiently and in accordance with Cisco policies.
Key responsibilities include:
- Managing global disputes related to sales tax, true-ups, and withholding tax
- Managing incoming disputes from email and other sources to ensure timely resolution
- Investigating disputes by reviewing invoices, tax documents, contracts, and correspondence to determine root cause and validity
- Analyzing cases to determine whether disputes are valid or invalid
- Collaborating with collectors, sales, tax, CLO, finance, and external parties to drive resolution
- Submitting credit requests into required systems to generate credits, debits, or write-offs
- Communicating dispute outcomes to Collections or requesting additional information as needed
- Ensuring timely resolution of disputes raised by partners and customers
- Communicating with customers via phone, email, or mail to provide status updates or obtain additional information
Minimum Qualifications
- Bachelor's degree in Accounting or Finance
- Minimum of 2–3 years of related dispute analyst or relevant work experience
- Proficiency in Microsoft Office, including Excel and Word
- Experience managing and resolving financial or billing-related disputes
- Bilingual proficiency in English and Spanish (written and verbal)
Preferred Qualifications
- Ability to collaborate and influence stakeholders across organizations and levels
- Strong analytical skills with exceptional attention to detail
- Experience working cross-functionally with Finance, Sales, Tax, and Legal teams
- Prior experience using ERP systems such as Oracle, Integrated Collections Management System (ICMS), or HighRadius
- Strong communication skills for interacting with internal teams and external customers
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
