Analyst, A/R OTC

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the
storytellers
bringing our characters to life, the
creators
bringing them to your living rooms and the
dreamers
creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role
:
 The AR Analyst will focus on cash collections in a high transactional volume, positive team-oriented environment, with multiple invoices and title all while ensuring compliance with corporate collection and credit policies. This position is responsible for initiating contact to customers with open balances, to secure payment and maintain customer goodwill. Incumbents confer with customers by telephone and e-mail to determine reason(s) for overdue payment, reviewing terms of the sale, service and/or contract with customer. The position is also charged with recording and maintaining information about the financial status and collection efforts into the ERP system in a timely basis. The role will provide meaningful insights and resolutions relative to receivable issues. Additionally, the role should understand the financial systems that support collections and contribute to the design and testing of systems and processes enhancements and performance. This position will need to have excellent communications skills, working closely with each area of the order to cash team, along with internal stakeholders and the customers. The collections specialists will be critical in cultivating an environment that supports and reflects the Warner Bros Discovery brand.

Your Role Accountabilities:

• Manage assigned portfolios by analyzing, resolving all variances, and compiling a list of necessary adjustments with backup documentation. Support collections process in such a way to help meet or exceed established monthly and yearly collection goals through timely invoice resolution and directing cash applications. Communicate discrepancies and coordinates any corrections needed with internal teams. Provide updates to senior leadership on payments. Communicate complex issues and effectively handle difficult customer invoicing requests to maximize productivity, payment resolution and effectiveness.
• Identify and facilitate resolution with customers for non-payment and providing guidance on complex issues for problem resolution including short-pay, credits, and open invoices.  Follow up with customers regarding past-due payments. Assist with incoming customer payment allocation requests.  Process and reconcile account receivables and remittances. Ensure that collections targets are met or exceeded monthly. Preparing the statement of accounts for customers and regularly following up for payments. Build effective global working relationships with internal and external clients, including BPOs.
• Maintain contact information and customer specific instructions for accounts in portfolio and assist with invoice delivery as needed.  Initiate customer refund requests.  Follow-up on remittances with customers and understanding of adjustments in payments like withholding tax and foreign tax exchange issues.  Create and analyze AR aging reports. Address payment issues like double payments or other discrepancies. Identify and facilitate improvements in the A/R processes through technology or procedural improvements. Maintain documentation for compliance reporting and audits.

Qualifications & Experiences:

• Fluent in English

• 1 to 3 years' experience in Account Receivables reconciliations/Collections

• Bachelor's degree in Accounting or Finance or related field is preferred

• Quick problem solver, team player, good time management skills

• Excellent listening, oral, and written communication skills

• Experience in SAP ERP preferred

• Great organizational and interpersonal skills

• High level of analytical skills and problem-solving skills

• Complete understanding of the Order to Cash process

• Working knowledge of Microsoft Office products (Outlook, Word, Powerpoint)

• Ability to work independently, creatively, and efficiently

• Proven track record in meeting deadlines

Not Required but preferred experience:
  Experience in the Media Industry and/or Media Sales is preferred

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at

along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our
accessibility page
for instructions to submit your request.