Customer Success Engineer, Email Security

hace 2 semanas

Aguascalientes, Aguascalientes, México Check Point Software A tiempo completo

Why Join Us?

We are looking for an experienced Customer Success Manager to join our Email Security Team

As a Customer Success Manager, you will act as a trusted advisor for Check Point Harmony Email & Collaboration (HEC) customers, helping them safeguard their organizations against phishing, malware, data loss, and other email-borne threats. This is a technical, customer-facing role where you'll leverage your expertise to build and maintain strong relationships with key stakeholders. Your goal will be to ensure customer satisfaction, drive long-term retention, and maximize the value customers gain from our platform.

Key Responsibilities

  • Plan and execute the post-sale onboarding process to move the HEC platform to production and provide initial training
  • Assist and guide customers through the ongoing deployment and adoption of HEC products and services
  • Collaborate with Support and Product teams to troubleshoot and resolve technical issues.
  • Create and contribute to knowledge base articles, best practices, and user guides
  • Lead crisis and incident response by working with account teams, technical support, operations, and engineering to ensure timely resolution, while communicating effectively with customers
  • Collaborate with Marketing and Sales to measure customer satisfaction and collect actionable feedback
  • Build and maintain strong relationships with key customer decision makers to drive retention and long-term satisfaction
  • Partner with Product, Engineering, and Support teams on field priorities and product roadmap, serving as the internal advocate for customers

Qualifications

  • Technical background and previous experience with email security solutions - must
  • Strong understanding of email security concepts(Phishing, Malware, Spam, DLP, etc)
  • Solid understanding of core email protocols and standards, including HTTP/S, SMTP, DNS, DMARC, SPF, DKIM, etc.
  • Experience administering Office 365 and Google Workspace email environments - strong advantage.
  • Strong technical presentation and communication skills, both verbal and written
  • Proven experience working directly with customers in a technical capacity
  • Ability to work independently in a fast-paced, dynamic environment
  • Energetic, fast learner, hardworking, positive, and team-oriented, with strong organizational skills and attention to details
  • Must be bilingual in English and Spanish

It Would Be Great If You Also Have

  • CISSP or other cybersecurity certification
  • Professional proficiency in multiple languages – a big advantage
  • Degree in Computer Science, Electrical Engineering, or equivalent
  • A strong team player spirit
  • A passion for continuous learning and growth

This position is posted in multiple territories and your ability to work without sponsorship from an employer now or in the future in the country for which you apply is required.

  • Agente de Customer Success

    hace 4 días

    Aguascalientes, Aguascalientes, México CREACIONES INDUSTRIALES S.A DE C.V A tiempo completo

    Empresa dedicada a la fabricación de muebles para oficina, solicita "Agente de Customer Success" para realizar las siguientes actividades:Capturar, procesar y validar pedidos.Confirmar información con clientes externos e internos.Coordinar con PCP, logística, almacén y producción.Dar seguimiento a cada pedido desde captura hasta entrega.Elaborar...

  • Senior Security Operations Engineer

    hace 2 semanas

    Aguascalientes, Aguascalientes, México Canonical - Jobs A tiempo completo

    We have opened several senior/staff Security Operations Engineer (SOC) positions, creating a new team reporting to the CISO. We are looking for a range of experience in these positions - at the high end we are looking for deep experience defending highly contested critical assets and high-value cyber targets against advanced persistent threats and...

  • Mx Customer Success Associate

    hace 7 días

    Aguascalientes, Aguascalientes, México Benchmark Gensuite® A tiempo completo

    Customer Success AssociateFull Time | HybridAguascalientes, MXInnovate with Benchmark Digital as a Customer Success AssociateEveryone wants to make the world a better place.We work to make it happen.By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you'll be helping customers throughout the...

  • Supplier Quality Engineer

    hace 2 semanas

    Aguascalientes, Aguascalientes, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every...

  • Supplier Quality Engineer

    hace 2 semanas

    Aguascalientes, Aguascalientes, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every...

  • Cloud Security Engineer

    hace 6 días

    Aguascalientes, Aguascalientes, México Capgemini Engineering A tiempo completo

    Reclutador: Alexa LópezUbicación: Ciudad de MéxicoIndustria: bebidas y alimentosModalidad de trabajo: híbridoTus funciones:Implementar hardening de seguridad en SO Windows y Linux.Implementar mejores prácticas de seguridad en recursos IaaS y PaaS.Implementar servicios de seguridad en la nube.Documentar memorias técnicas de proyectos de...

  • Associate Linux Support Engineer

    hace 2 semanas

    Aguascalientes, Aguascalientes, México Canonical - Jobs A tiempo completo

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Senior Cloud DevOps Engineer

    hace 7 días

    Aguascalientes, Aguascalientes, México Varicent A tiempo completo

    At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of...

  • Application Support Engineer,

    hace 1 semana

    Aguascalientes, Aguascalientes, México Trilogy A tiempo completo

    Elite problem-solvers wanted: Where AI ends, your expertise begins.At Trilogy, we've revolutionized customer support across our 100+ enterprise software products. Our AI handles the routine—you tackle only the most complex challenges that defeat our advanced systems. Every ticket demands your full technical prowess and creative problem-solving...

  • Mechanical Design Engineer

    hace 3 días

    Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completo

    The Mechanical Design Engineer collaborates with a local team or global engineering team on product design which satisfy customer specifications. This process includes design, product validation, completing documentation and executing launch items for production. Complete all related drawings, documentation and release in internal systems.General...