Mx Customer Success Associate

Customer Success AssociateFull Time | HybridAguascalientes, MXInnovate with Benchmark Digital as a Customer Success AssociateEveryone wants to make the world a better place.

We work to make it happen.

By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you'll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion.

Join us and help make the corporate world better for the planet and better for its employees.

Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses' sustainability efforts, and help them achieve their ESG goals.

With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite means you will continuously use and evolve your skills to develop fresh ideas and initiatives.Benchmark Gensuite BenefitsAt Benchmark Gensuite, your hard work is rewarded.

We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due.

With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport

Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action.

Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.About Benchmark GensuiteBenchmark Gensuite enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform locally, globally and across diverse operating profiles.

With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions.

Join over 3 million users that trust Benchmark Gensuite with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.ResponsibilitiesProvide specialized technical guidance and troubleshooting support to customersDocument technical findings, recommendations, and action plans to facilitate long-term customer supportSupport Leadership team to get customer satisfaction and growth among a portfolio of customersSupport drafting business requirement documentation for project specifications related to business analysisDevelop understanding of clients' operations and systemsSupport Unit Leads with administrative tasks for customersCollaborate with internal teams to build and deliver customer expectationsEducationBachelor's degree (B.A./B.S.) in administrative fields or Marketing (Technical oriented), Industrial Engineering, Computer Science or similar.Qualifications & Experience1+ year relevant customer service experience, required1+ year of experience in conducting thorough technical assessment, highly desiredResults-driven mentalityPowerPoint skills and experience with Excel preferredAdaptability, able to work in a fast-paced and multitasking environmentProficient English skills spoken and writtenExceptional listening, communication, and presentation skills, highly organized, collaborative and detail orientedEmpathetic, positive attitude with a desire to help our team to support customer needsWillingness to travel and adapt to changing schedules and environmentsQuestions about the position?

Please contact our HR Mexico Team at ******.