Merchant Service Rep

Position Summary

This position reports to the Credit Cards Supervisor and is responsible for card processing, refunds, adjustments, chargebacks and payment research.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Processing of Credit Card Authorizations
• Answering phones (manual authorizations)
• Settle of daily transactions
• Processing of Adjustment Notifications
• Application of payments to Loan, Maintenance Fees, and Down Payments
• Payment posting research
• Posting reports balancing
• Daily reporting to Clients
• Processing refunds and posting
• Chargeback Management
• CRM management
• All other duties and projects as assigned by management

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment

The work for this position is conducted in an office environment. The noise level in this environment is usually moderate. Evenings and weekend work may be required based upon the workload.

Americans with Disability Specifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Please review these, as you may need to make modifications.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to sit at the computer and do data entry and look at the screen for extended periods of time with minimal breaks.

Required Education and Experience

• High school diploma (or GED or High School Equivalence Certificate)
• Excellent organizational, multi-tasking and prioritizing skills
• Ability to work under pressure
• Knowledge of MS Office applications (Word, Excel and Outlook)
• Bilingual (English – Spanish)

Preferred Education and Experience

• Strong Math and analytical skills.
• Database Date Entry
• Customer Service Skills

Your Career with the Employer of Choice Awaits

Our Mission: ResortCom's mission is to service our clients and members in pursuit of amazing memories by delivering innovation, expertise, and outstanding customer service.

Our Core Values: We pride ourselves on living the RCLIFE We are RESOURCEFUL and COMMUNICATE We LEAD with INTERGRITY while having FUN and love to EMPOWER our team members to be their very best every day

Employer of Choice Benefits: We don't just say we are the Employer of Choice; we back it up with our benefits that are second to none See the PERKS that makes us different

Health is Wealth- We pay 85% for our employees Medical, Dental and Vision Benefits, while also paying for 50% for dependents We ensure all team members with employer paid Life Insurance while also providing FREE onsite flu shots.

Vacation- We provide a Complimentary Vacation week at one of our managed resorts with various discounted rates on food and excursions

Discounts- We have several relationships with numerous vendors that provide our team members discounts on enjoying life We have discounted rates with a local childcare and gym vendors.