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Customer Support Representative Tier 2

hace 2 semanas

Desde casa, México Helpware A tiempo completo

About the position

Are you passionate about delivering outstanding, personalized experiences and creating unforgettable

moments for fans around the world? StubHub International is expanding our Customer Experience Team

in Mexico, and we're looking for an experienced sales-oriented professional ready to go above and beyond

to develop our fan base with high-profile customers.

At StubHub International, our mission is to connect people through live events and make every interaction

truly exceptional. This is your opportunity to grow your career in a fast-paced, multicultural environment

where every day brings new challenges and rewards.

What you'll do

As a Key Account Manager, you will act as a trusted advisor and single point of contact for our premium

customers, ensuring that every step of their journey with StubHub International feels smooth, personal,

and extraordinary.

You will:

  • Develop & grow our highest priority fan-base with high-profile customers.

  • Build lifelong relationships with our users to increase retention and reduce churn.

  • Deliver best-in-class service to our most valued customers through personalized communication

and proactive support.

  • Manage client relationships end-to-end: from inquiries and special requests to post-event followup.

  • Anticipate customer needs and provide tailored solutions with autonomy and initiative.

  • Coordinate with internal teams (Operations, Payments, Logistics, etc.) to ensure seamless delivery

of every experience.

  • Maintain ownership of assigned cases or accounts, providing timely updates and resolutions.

  • Communicate complex information clearly and empathetically, always focused on building trust

and satisfaction.

  • Represent StubHub International's premium brand standards with excellence, integrity, and

enthusiasm.

What you'll need

Required:

  • Minimum 2 years of experience in customer-facing roles (Concierge, VIP Support, Account

Management, or similar).

  • Fluent in Spanish and fluent in English (C1/C2 level).

  • Excellent communication skills and ability to engage with high-profile customers.

  • Strong problem-solving mindset, autonomy, and accountability.

  • Proficiency in CRM and customer management platforms, strong Microsoft Office, and digital

communication skills.

  • Proven ability to deliver top-tier service under pressure and manage multiple priorities.

Job Description Key Account Manager

  • Customer-centric mindset with a genuine passion for creating exceptional experiences.

  • Availability to work flexible shifts, including weekends when required.

Desired:

  • Experience in eCommerce, hospitality, or entertainment industries.

  • Additional languages (especially European) are a strong plus.

  • Previous experience in a premium or VIP service environment.

How you are

  • You thrive on creating memorable experiences for others.

  • You are autonomous, proactive, and solution-driven.

  • You understand that premium service is all about attention to detail and human connection.

  • You enjoy working in a multicultural team and value collaboration.

  • You combine professionalism with warmth and know how to have fun while working hard